Technical Support Engineer

  • HKD40000 - HKD45000 per month + competitive
  • Hong Kong
  • CDI, Plein-temps
  • Huxley Banking & Financial Services
  • 14 août 17


As a Technical Support Engineer, you will provide crucial first-line support for any production issues raised by the firm's buy-side clients.

Key Responsibilities:

  • Function as a 1st level technical contact for the firm's clients - field, analyse and resolve product specific issues
  • Liaise with broker-dealers and exchanges on behalf of the firm's clients, resolving trade issues through FIX Protocol
  • Reactively identify incidents, and manage the process through to resolution - escalate where necessary
  • Proactively monitor business-critical systems to identify recurrent issues + problem areas
  • Carry out tests in production, UAT and development scenarios

Key skills:

  • Bachelors qualification in Computer Science, or any I.T. related field
  • 3+ years recent application support experience
  • Hands-on FIX protocol troubleshooting experience
  • Background supporting e-trading platforms (OMS/EMS)
  • Experience with Linux, Windows or Solaris OS
  • Strong SQL and Database skills
  • Scripting ability (Shell, Batch, Perl) would be a plus
  • Basic networking knowledge would be a plus

Following a high-profile acquisition, the firm is well positioned to continue its expansion within the APAC region. For anybody keen to work closely with leading buy-side firms - and to develop expertise on leading, cutting-edge technology - this is an opportunity that cannot be ignored.

If you believe that your skillset aligns with the above criteria, and would like to know more, please reply with an updated CV to b.gove<at> or call Benjamin directly on +852 3653 1013

To find out more about Huxley please visit