Chapter Lead Customer Journey Expert Fraud BE
Chapter LeadCustomer Journey Expert - Chapter Fraud BE (level I) [Belgium, full time] We redefine banking. What about you?
There has never been a moreinteresting time to work at ING. We're on a journey that's centered around ourcustomers, powered by technology and driven by smart, determined people. Ourcustomers feel our people are empowering them to stay one step ahead in lifeand in business. We're proud of that!
Would you like to work for abank where honesty, integrity and responsibility are valued? Aresustainability, caring for others and thinking ahead part of your NDA? Do youwant to make the difference for our customers thanks to our agile way ofworking? (click on link to see the video https://www.youtube.com/watch?v=NcB0ZKWAPA0 ) Then continue reading because ING might very well beyour future employer. Your role & work environment
As a Chapter Lead CustomerJourney Expert in Fraud and Cybersecurity, you will ensure that ING will be thesafest bank and a leading player in the area of fraud and cybersecurity. Weenable other tribes to provide customer friendly service, by limiting the riskof fraud and cybercrime. Your key responsibilities
o Workingclosely together with colleagues with different expertise in self-steeringteams with the aim to create even more added value for our internal andexternal customers
o Bepart of the strategic decision making with regards to fraud for strategy andmanagement (roadmap)
o Coachand empower people to take initiative and propose solutions
o Makepeople move forward and develop skills and attitude
o Determinethe implementation of the projects, and empower the juniors in the differentteams
o Evaluating our way of working with theaim to continuously improve We look for:
A colleague with a talentfor taking it on and making it happen,
enthusiasm for helping others tobe successful
and a knack for always being a step ahead
. In otherwords, you strive to bring fresh ideas to life and embrace challenges in a fastchanging and complex environment. You are a naturally collaborative person wholistens and invests in others to achieve common goals. You love to challengethe status quo and are eager to propose creative solutions to problems.
o Drivenand customer focused, loving to collaborate with different people
o Ableto motivate, empower and stimulate people
o Analyticalminded and solutions oriented
o Challengebusiness and take decisions
o Expertin fraud (tooling, fraud analysis and/or authentication means)
o Fluentin English (French and/or Dutch is an asset)
o Knowledge of fraud with a stronghelicopter view on the tribe activities (Fraud detection, prevention,operations & CISO) and able to challenge and motivate
As CHAPTERLEAD ,
you will take 40% of your time for the followingresponsibilities :
- To manage, coach,inspire, develop, evaluate and assess employees.
- To create therequired environment and enable employees to do their jobs well, both now andin the future.
- To keep expertiserelated to the work field up to date.
- To proposestraining/courses, professional literature.
- To play a rolemodel to generate curiosity of your team towards other domains of expertise
- As Chapter lead,you might be requested to travel abroad for some ceremonies, meetings ortrainings
We offer you
A brand new position in a bankempowering people to develop their skills, and an exciting challenge for peoplewith an entrepreneur attitude.
A position in which you are part of the international strategy offraud and cybersecurity at ING .