Trouvez votre emploi idéal
Espace Recruteurs

Customer Insights Expert

Allianz Bruxelles, Belgique
Mise en ligne il y a 5 jours CDI Competitive
Customer Insights Expert
To strengthen our Strategic Customer Market Management department, we are currently looking for a Customer Insights Expert. Are you an expert in the field of customer and market insights in the insurance sector? Are you able to provide valuable insights to improve the customer experience and help us achieve our growth ambitions? Then we are looking for you!

As Customer Insights Expert, you will be responsible for conducting in-depth customer research and market analyses, generating valuable insights to enhance the customer experience and achieve the growth ambitions. You will serve as a point of contact for both quantitative and qualitative customer and market research, conduct research yourself, and translate the results into targeted advice for colleagues within and outside the marketing domain. Additionally, you will be a critical discussion partner and a driving force to elevate customer- and data-driven work to a higher level within the Customer Experience & Analytics team.

Talent must be rewarded!

  • We offer you a challenging full-time position in an international environment based in Brussels or Rotterdam;
  • Working in a dynamic environment at Allianz, a global leader in insurance;
  • You will work from our new offices in the city center of Rotterdam, or within walking distance from Brussel-North station;
  • A pleasant working atmosphere within an experienced and enthusiastic team;
  • Development opportunities and an attractive salary package supplemented with fringe benefits that vary depending on the country where you will be based.

As a Customer Insights Expert, we count on you for the following tasks:

  • Conducting extensive customer research to understand the behavior, needs, and preferences of customers in the insurance market.
  • Collecting and analyzing market/customer data and predicting customer patterns and behavior using both existing (such as Customer NPS, Broker NPS, VoC, internal customer data, external analyses) and new data sources.
  • Drafting and presenting reports, presentations, and recommendations based on findings to key stakeholders within the organization.
  • Coordinating and managing the survey tool (Qualtrics).
  • Contributing to market intelligence for the Benelux, knowledge of our positioning in our markets and compared to our competitors regarding our customers and business partners for life and non-life product lines, all customer segments, and channels.
  • Establishing and maintaining ongoing reports on the key customer KPIs for the (top) management.
  • Staying informed about best practices in the sector, emerging technologies, and innovative research methods to continuously improve the quality and depth of customer and market insights.
  • Developing and supporting customer-centricity as well as an outside-in & data-driven mindset within the company along with the rest of the team.

Let's do the match?

Do you have a degree (Master/HBO/WO) in Marketing, Economics, Business Engineering, Communication Sciences, or a related field? Check! Relevant experience in customer and market research, either on the client or agency side? Check! Experience in the insurance sector is definitely a plus but not a must. Are you able to translate results from research and data analysis into clear conclusions and concrete actions? Check! Can you communicate clearly to a wide range of stakeholders with a listening and critical mindset? Check! Experience with complex databases and knowledge of Excel and other analysis tools such as SPSS? Check! Good communication skills in Dutch and English, with French being a plus. People describe you as proactive, autonomous, and problem-solving? Check!

Interested? Apply today and #LetsCareForTomorrow!

Allianz is an equal opportunity employer and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Référence  46162
Plus d'offres de Allianz
Allianz
Portfolio Manager MidCorp Engineering
Allianz
Brussels, Belgium
il y a 5 jours Plein-temps Competitive
Allianz
Underwriter - Property
Allianz
Brussels, Belgium
il y a 1 jour Plein-temps Competitive
Allianz
CANDIDATURE SPONTANÉE
Allianz
Brussels, Belgium
il y a 1 jour Plein-temps Competitive
Allianz
Schadebeheerder Aansprakelijkheid
Allianz
Brussels, Belgium
il y a 5 jours Plein-temps Competitive
Allianz
Data Architect
Allianz
Brussels, Belgium
il y a 5 jours Plein-temps Competitive
Allianz
MGCC Adjoint.e au 'Head of Operation'
Allianz
Brussels, Belgium
il y a 5 jours Plein-temps Competitive
Allianz
Key Account Manager (Business Development) expérimenté
Allianz
Brussels, Belgium
il y a 5 jours Plein-temps Competitive
Allianz
Vacature | Stagiaire in de verzekeringssector
Allianz
Brussels, Belgium
il y a 5 jours Plein-temps Competitive
Allianz
Gestionnaire sinistres - Accidents du travail
Allianz
Brussels, Belgium
il y a 5 jours Plein-temps Competitive
Allianz
Corporate Actuary
Allianz
Brussels, Belgium
il y a 5 jours Plein-temps Competitive

Donnez un nouvel élan à votre carrière

Trouvez des milliers d'opportunités emploi en vous inscrivant sur eFinancialCareers dès aujourd'hui.
Plus d'offres d'emploi
Commonwealth Bank of Australia
Associate Director, Customer Insights
Commonwealth Bank of Australia
Sydney, Australia
AIA International Limited.
Associate Director, Customer Insights & Research
AIA International Limited.
Hong Kong
China CITIC Bank International Limited
Manager, Digital Acquisition & Customer Insights
China CITIC Bank International Limited
Hong Kong
Head of Customer & Insights
Stake
Sydney, Australia