Customer Journey Expert - Insurance Specialist

  • Competitive
  • Bruxelles, Bruxelles-Capitale, Belgique
  • CDI, Plein-temps
  • ING
  • 19 oct. 18

Customer Journey Expert - Insurance Specialist

Customer Journey Expert -
Insurances for Private Indiviuals & Business Clients
[Belgium, full time]
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working ? (click on link to see the video https://www.youtube.com/watch?v=NcB0ZKWAPA0 ) Then read what comes because ING might very well become your future employer.
Your role & work environment

As a Customer Journey Expert (CJE) for Insurance, it is your responsibility to ensure an efficient and customer-oriented flow as well an efficient harmonization of the processes between Belgium and the Netherlands taking all requirements and hazards into consideration.

Your key responsibilities

  • Working together with colleagues having different expertise in self-steering teams
  • Gaining a profound understanding of the market and our Customers
  • Ensuring seamless customer journeys that ensure the best possible online experience for our users from beginning to end and this by:
    • Maintaining product offer, services and processes in collaboration / co-creation with insurance partners. Continuously detecting new trends & solutions in the insurance market to improve products & services.
    • Offering a portal with insurance product offer proposed by the selected insurance partner(s)
  • Implementing the strategy taking ING's priorities and customer's expectations into consideration
  • Evaluating our way of working with the aim to continuously improve
  • Helping to improve the quality of the ING's communication via the different channels and touch points
  • Actively participating and, if necessary, taking initiatives to improve the collaboration between different stakeholders, and colleagues in other teams with the aim to create even more added value to our customers
  • Understand and apply business principles and external regulation
  • Managing the collaboration between the different stakeholders, 3 rd party relationships and colleagues in other teams with the aim to create even more added value to our customers

We arelooking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

  • Driven and customer focused, loving to collaborate with different people
  • Good analytical skills
  • Proven planning & organizational skills
  • Clear communication skills : written and oral
  • Having an open mindset for innovative and new trends in the market
  • Able to work in an autonomous way and to take initiative
  • Making things happen thanks to your 'can do' attitude
  • Problem solving
  • Fluent in English and Dutch or French
  • Bachelor degree with up to 3 years relevant experience

We offer you
A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.