Customer Journey Expert - Senior Content Specialist

  • Competitive
  • Bruxelles, Bruxelles-Capitale, Belgique
  • CDI, Plein-temps
  • ING
  • 17 déc. 18

Customer Journey Expert - Senior Content Specialist

Customer Journey Expert -
Senior Content Specialist

Brussels, 100% fixed contract
We redefine banking. How about you?
There has never been a more interesting time to work at ING. We're on a journey that is centred around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to stay a step ahead in life and in business. Something we are very proud of and something we want you to be a part of!
Want to work for a bank that values honesty, integrity and responsibility? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers via our agile way of working https://www.youtube.com/watch?v=TaV-d7eKWFc ? If so, then read on. Because ING might very well be your next employer.

Your role & work environment

As a Customer Journey Expert (CJE) Digital Banking Content Specialist , you will analyze the behavior of our customers when banking on their smartphone, tablet and computer. You will combine your knowledge of the CMS and the vision on the content to make it consistent and relevant on the various touch points of ING.

As a team, we work towards the development of ING's new European banking platform, for which you will work in close collaboration with your colleagues UX designers, developers and CJE both in Belgium and in the Netherlands.
Your key responsibilities

  • You deliver both minor and major improvements together with your team, while retaining full end-to-end responsibility over every delivery.
  • You proactively advice and coach other CJEs in the creation and optimization of their content
  • You continuously contribute to the improvement of the content guidelines
  • You share and act upon the content strategy
  • You take charge of complex content management in the CMS
  • You work closely together with colleagues with different expertise in self-steering teams.
  • You exercise freedom in defining the goals, resources and deadlines for each element you deliver as a team.
  • To manage the collaboration between multiple stakeholders and colleagues in other teams with the aim of creating even more added value for our customers.
  • You ensure an efficient flow and user experience via the various channels (from web to mobile)

We are looking for:
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions.
  • You hold a Master's degree with 1 to 4 years of experience.
  • You have relevant experience in Digital transformation and Digital Channels.
  • You have a strong knowledge of Content Management Systems
  • You are genuinely interested by digital content and you put the customer 1 st . You are driven and customer focused.
  • Knowing HTML, CSS, potentially Javascript is an asset
  • You love collaborating with different people and working within an international context.
  • You have iron-strong delivery (Agile) skills and deliver quickly and accurately together with your team at every step of the process (from requirement gathering to project coordination and testing).
  • You make things happen thanks to your 'can-do' attitude with diligent respect for the (risk) processes
  • Evolution is part of your DNA: you are interested in how our world (and customers) evolve, and translate this into the continuous improvement of our processes and communication channels.
  • You "lead" by example, share your best practices openly and coach your colleagues in a spontaneous way.
  • You are fluent in Dutch or French AND English

We offer you
A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.