Espace Recruteurs

Customer Journey Expert, Banking

Cognizant
Bruxelles, Belgique
Mise en ligne il y a environ 18 heures CDI Competitive
Permanent Employment - Brussels, Belgium

Summary of the position:
The Customer Journey Experts (CJEs) provide the ultimate 'customer journey', from the first orientation until the fulfilment. They handle both the processes, products, policy as IT. The CJEs work in 'squads'. These are multi-disciplined, self-controlling team consisting experts: CJE's, IT Developers, Data Analysts and Product Specialists.

About Cognizant
Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

About the Team / Business Unit
At Cognizant Consulting, our consultants orchestrate the capabilities to truly change the game-across strategy, design, technology and industry/functional knowledge-to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building, these relationships based on trust and value. Within Cognizant the Banking and Financial Service Practice works with Clients to help them transforming their Business, Processes and IT with a constant view on Business impacts. Human centricity is a key parameter making decisions and building solutions.

Required & nice to have Skills:
  • Analysis of customer feedback and other sources of feedback -> reading feedback, categorizing, making a summary of main take-aways and recommendations to be submitted to corresponding squads, writing requirements (business & functional when needed)
  • Content creation
  • Refine requirements received from other teams
  • Prepare corresponding business analysis. If a customer journey mapping of the 'as is' is required, it will be built with both the requestor and the Product Owner of the squad the CJE is supporting
  • 4 to 8 Years' experience in relevant role
  • Analytical skills,
  • Stakeholder management,
  • Capacity to do business analysis.
  • Experience in discussing with IT and appreciation for tech is also necessary.
  • French and/or Dutch experience + English fluent
  • Domain banking knowledge is mandatory
Nice to Have/ Your chance to grow
  • Digital channels experience is a nice to have
  • Specific domain knowledge in business lending, mortgages, business banking, retail banking, payments/cards, regulatory reporting, KYC/CDD/AML is a real added value
Référence  COGNGLOBAL00046330903
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