Human Resources Specialist

Human Resources Specialist - Brussels, Belgium
Are you looking to play a key role in the human resources department of a global FinTech company? Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Human Resources Specialist.

Western Union powers your pursuit.
In this role, you will be working as part of the European HR team and will be primarily responsible for providing comprehensive HR support to 13 dedicated locations (Western Union stores) in Belgium, employing 50 Front-Line Associates (Customer Service Associates / Cashiers).

Role Responsibilities

• Manage day-to-day HR tasks for the WU Stores in Belgium (13 stores in various locations).
• Work with the local management team to effectively undertake manpower planning for the organization including determining the levels of resource needed and managing any FLA recruitment.
• Manage the recruitment process for Front-Line Associates across all locations in Belgium.
• Manage all employee relations issues that arise in a commercially sensible way that limits risk of litigation.
• Provide support in managing absences, monitoring of time off including all sick absence/holiday by working in collaboration with the HR Knowledge Centre (HRKC).
• Liaise with the Government Bodies in Belgium to answer their requests for information.
• Support the wider HR team in the management and deployment of the regular HR calendar events including the performance management conversation, annual pay review and talent management processes.
• Work with the HRKC and Payroll to resolve any queries/issues that arise from the monthly pay roll run.

Role Requirements

• Previous experience in a generalist role, ideally within the retail or branch/retail banking sector.
• Knowledge of the local HR practices and Employment Law in Belgium.
• Experience managing Employee Relations cases, including taking disciplinary action up to and including dismissals, management of sick absences cases and grievances.
• Ability to work in a stand-alone role with minimum supervision.
• Ability to influence and communicate effectively with individuals at all levels in the organization.
• Ability to collaborate with other teams in a global, fast-paced environment.
• Fluency in English, French and Dutch.
• This role is a Work from Home position with some travels requirements to various locations in Belgium.
• Proficiency in Microsoft Office - experience using Workday is a plus.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Belgium-specific benefits include:

• Life/Medical Cover
• Pension Plan
• Luncheon Vouchers
• Bravo Recognition Program
• Headspace - Health and Wellness Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.