Implementation coordinator

  • Competitive
  • Bruxelles, Bruxelles-Capitale, Belgique
  • CDI, Plein-temps
  • ING
  • 18 nov. 17 2017-11-18

Implementation coordinator

Are you looking for...

A role as a dynamic team member, where you can be in the heart of change in the client services department of a sector leading lease company?

Are you also someone who is ...

  • able to quickly gain insight on more complex transactions and who gets his/her satisfaction out of gaining in-depth understanding of the things you do.

  • capable to make the right decisions, even when put in a stressfull situation (prioritise main issue versus side issue).

  • persuasive by nature. You know to convince your colleague-teammembers to join you, turning the right decisions into the right actions

  • analytical, punctual and constructive

  • always putting the client first and who will not give up before a suitable solution to the client needs has been found.

    And you have as well ...

  • Master's degree level or equivalent through experience

  • a hands-on mentality which allows you to offer operational support when needed

  • a good written and spoken knowledge of Dutch, French and English

  • a profound knowledge of lease, both product- as process-wise is a plus

    ... then you are our new Implementation Specialist

    Your role ...

    - Operations manager: control and validation of team's production (4-eyes principle); analysis of productivity and quality of the team's services; together with other team-members you assume responsibility for and ensure that Service Level Agreements are respected with business; detect opportunities and implement new processes and optimize existing processes within the section.

    - Coach: coach your colleagues (P-2-P) based on performance and quality analyses; share knowledge in order to boost colleagues' skills

    - Communicator: optimize co-operation and communication within the own team as well as with the other stakeholders (other teams within Client Services, Sales and ING Bank colleagues and Clients)

    - Conceptual connaisseur: general knowledge about lease transactions, changing customer demands and self-steering teams

    Your work environment at ING ...

    You will be part of the team Client Service Operations of ING Lease Belgium , number 1 in the Belgian lease and asset based finance market.

    The team you will be joining is responsible for the client service flow for all things lease related