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Operations Engineer Business/Technical Support

Worldline Bruxelles, Belgique
Mise en ligne il y a 4 jours CDI Competitive
Operations Engineer Business/Technical Support
Brussels

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The O pportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Operations - Platform Operations Engineer , then get ready to join our company

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

Day-to-Day Responsibilities
  • Ensuring platform continuity through monitoring, support and optimisation
  • Together with your colleagues and other teams, you ensure the operational continuity of the whole payment platform, following relevant key
  • performance indicators and proposing actions when necessary,
  • You participate to optimize the processes sustaining the good operation of the platform, constantly tracking the waste (reviewing sub-optimal
  • processes, seeking automation when it makes sense),
  • You communicate clearly and efficiently towards your partners (Customer Care, Product Management, Sales as well as IT teams and the Management) about all operational requests advised to the team
  • You handle tickets assigned to the team, and when vital you intensify and follow-up with development or systems teams; you take part to business hours and possibly after hours support as functional and technical expert (2nd or 3rd level).
  • You participate to the daily execution and improvement of the Incident, Problem and Change Management processes.
  • Dealing with the challenges of the online payment business

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • You hold a University/Bachelor degree in IT or equivalent from experience
  • You have a validated understanding of Windows environment (server and client) & SQL Server and T-SQL query language
  • You prove solid knowledge of amending/writing internal documentation and ensure knowledge transfer inside the team
  • Conceptual design and development of future-oriented solutions and portfolio strategies
  • Capacity in leadership in order to push and make other departments work together
  • The ideal candidate has a customer centric mentality in conceiving end-to-end solutions and processes
  • In-depth know-how of the electronic payment industry in Europe, covering all the aspects of the payment value chain (terminals, Acceptance, PSP, processing, acquiring, issuing) relevant for the Self Service vertical
  • Hands on experience of the different products of Worldline and Ingenico is a great advantage (Axis, WLP, iPass, Ogone, terminal hardware, CSACT, SPS acquiring, Bambora acquiring, ...)
  • Confirmed expertise in bid and solution management, as well as sales experience
  • Analytical and critical thinking skills as well as high problem solving and change competence
  • Fluent in English

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Date: Jul 2, 2024

Date: Jul 2, 2024

Brand: Worldline

Brand: Worldline

Category: Technology - IT support

Category: Technology - IT support

Contract Type: Permanent

Contract Type: Permanent

Location:
Référence  295293
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