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Skillfinder International

Pega Business Analyst

Skillfinder International Bruxelles, Belgique
Mise en ligne il y a 5 mois Hybride Intérim Up to 575 p/d
J
Mise en ligne par
Jorge Herrero
Recruiter

About the Role

Customer Interaction tribe is looking for a senior business Analyst to collect, study, prioritize, co-ordinate high quality customer requirements and to make the bridge between the business and the squad members (development and quality assurance) by co-creating with them the best design and solutions for the expressed business needs.

This position is initially to cover a mission of 6 months in the Pega hub (2 squads) who are in charge of delivering the ordering solutions coming from product teams within the Order-to-Cash and Order-to-Activation value streams
By joining the Customer Interactions tribe, you will be in charge of delivering an effortless and frictionless customer journey for prospects and current customers, across their interactions with the company while increasing their autonomy! As the Customer Interaction (CI) Tribe we are on a mission to improve these end-to-end interactions and are therefore evolving our significant technology stack. Two years into our journey we are progressing with the consolidation and renewal of this technology and our main focus is doing it right from the start.
You will be joining a diverse Tribe of 120 enthusiastic people, spread over 3 locations (Belgium, Malaysia and the Netherlands). We value our collaborative, learning and open feedback culture.

What to expect:

• Lead and plan the definition, analysis, validation and maintenance of business requirements and business processes for large size/complexity/system risk projects by working in close liaison with customers and other divisions and in line with evolving business requirements.
• Ensure that the non-functional requirements are in line with customer expectations.
• Validate proposed solutions to technical and/or business problems in relation to current and future business environment, reconciling business requirements with technical solutions.
• Build and maintain the business processes mapping in ARIS
• Facilitate discussion within the people involved in order to get clarification and agreement on business requirements
• Collaborate closely with development and quality assurance team in an agile way of working and via 3 amigos meeting to co-create the solution.
• Facilitate the demo to end-users and when needed, organize the User Acceptance Testing (UAT)
• Contribute to the continuous improvement on how to have maximum effectiveness in a changing, Agile, environment. You participate in the life of the squad and in the Agile ceremonies.

Education:

• University degree or equivalent work experience
• At least 5-7 years experience in business analysis, project development, 2 to 5 years of business process optimization
• Pega technology working experience is a strong asset
• Experience in Order-to-Cash and Order-to-Activation processes
• Excellent analytical skills
• Strong communication skills
• Fluent in written and spoken English
• Team player
• Business Processes Optimization
• Modelling processes experience
* Experience with ARIS will be a strong asset
• Knowledge on Jira, Confluence is a plus

Référence  PEGBA
À PROPOS DE CETTE ENTREPRISE
London, United Kingdom
32 Collaborateurs Ressources humaines
Skillfinder International is a navigator and guide that helps people and businesses find each other in their journeys to success. A respectful consult...
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