Agency Lending Manager - Global Banking and Markets

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24- hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in more than 60 countries and territories worldwide. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets.

We are currently seeking a high calibre professional to join our team as an Agency Lending Manager.

Principal Responsibilities

• Purpose of the Job
  • The group is looking for an Agency Lending Manager whose key purpose is to retain and grow the current book of business with the assistance of the sales team, ensure profitability and client satisfaction within the services provided by the HSBC Securities Lending department. The individual will ideally have relevant 1-3 years securities lending experience
• Environment of the Job
  • HSBC Agency Lending sits within Securities Services, part of the wider HSBC Markets and Securities Services (MSS) business. MSS provides a range of securities services to a client base which includes sovereign wealth funds, major insurance companies, asset managers, investment banks, government agencies, investment trusts, collective investment schemes, corporates and pension funds. The service range includes global custody, sub custody, trustee and depository services, investment administration, performance consultancy, securities lending as well as treasury and FX. The business is globally located with major centres in locations including London, Hong Kong, New York and Dubai. Assets under custody/administration totals c$5trn, total staff numbers exceed 3,000
• Guidance and Authority
  • The jobholder is subject to compliance with general Bank guidelines and normal budgetary disciplines
• Principal Accountabilities
  • Client Development
    • Manage securities lending clients to build positive experience and service satisfaction to achieve client retention, as well as to enhance and protect existing revenue streams
    • Provide a single interface to clients for the Securities Lending product
    • Establish strong and productive relationships with clients, ensuring current and future business requirements are understood and satisfied at all levels
    • Organise and conduct client service reviews to present on performance KPIs and opportunities
    • Ensure client queries are answered promptly and satisfactorily
    • Prepare market and industry commentary and newsletters
    • Ensure client performance reports are prepared accurately and timely fashion
    • Drive revenue growth from both existing and new clients pipelines
    • Gain understanding of client’s portfolio to identify areas of revenue growth
    • Work with global trading team to develop an execution strategy for clients
    • Coordinate trade opportunities between the trading team and clients
    • Involve with RFPs process including attending pitches with custody and deal teams
    • Project manage client onboarding with wider business functions in order to achieve smooth and speed to execution
    • Manage and drive results from different stakeholders to ensure onboarding is on-track
    • Serve as the conduit between the client and internal implementation and onboarding teams to ensure onboarding documents are in place
    • Work with product and development team on the bespoke setups for new clients
    • Be the client advocate within MSS and the Securities Lending department, challenging where appropriate from the client’s perspective
  • Market and Product Development
    • Demonstrate in-depth knowledge of the securities lending market and associated market infrastructure
    • In partnership with clients, Product Management and Operations, suggest and promote service enhancements and higher quality products
    • Continually improve industry survey rankings and individual client surveys when benchmarked against competitors in respect of the Securities Lending product offering
    • Strategic Development
    • Understand and contribute to MSS strategic development and operating plans
    • Incorporate client requirements, both current and future, into plans
    • Discuss strategy with clients on a regular basis and obtain, where possible, details of client business plans that impact or provide opportunity for MSS and the Securities Lending department
  • Risk Management
    • Manage risk on behalf of both the client and MSS, implementing effective reporting routines for both parties to achieve a “no surprises” environment
    • Ensure compliance with all relevant regulatory, legal, Bank and Group requirements
    • Minimise operational, reputational and financial risk, as appropriate
    • Implement HSBC Group Compliance policy by containing compliance risk in conjunction with the relevant compliance team. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply
    • Continually re-assess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management re-structure and the impact of new technology
    • Maintain HSBC internal control standards including the timely implementation of internal and external audit points, together with any issues raised by external regulators and referred to in GCL 050044

Requirements

Required Skills

• Good understanding of the Securities Finance industry
• Good external market reputation and contacts
• Detailed knowledge of global market infrastructure
• Strategic and creative thinker
• Personal qualities of stability, maturity of approach and authority
• Team player and people motivator
• Good communicator, both verbally and in writing
• Able to work in pressurised environment and manage priorities effectively
• Fluent in English is required and Mandarin Chinese is strongly preferred

You’ll achieve more when you join HSBC.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.