Deputy/Assistant Teleservices Manager - (Contact Centre, General Banking Services)
Bank Of China (Hong Kong) Limited Hong KongDeputy/Assistant Teleservices Manager - (Contact Centre, General Banking Services)
Responsibilities:
Requirements:
- Handle customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
- Deliver quality services to customers through inbound and outbound calls
- Provide after-sale services to diverse customer types
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
- Degree or above
- With qualifications in IIQE and HKSI is an added advantage
- At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
- Independent, self-motivated, customer-centric and able to work under pressure
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
- Proficient in PC applications, such as MS Office and Chinese inputs
- May required on-shift duty as needed
- Applicants with less experiences will be considered as Teleservices Executive
- Applicants with more experiences will be considered as Teleservices Manager
Référence 495979
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