Personal Banking Manager - (Contact Centre, Virtual Manager)
Bank Of China (Hong Kong) Limited Hong KongPersonal Banking Manager - (Contact Centre, Virtual Manager)
Responsibilities:
Requirements:
- Champion the one-stop personal banking services at Contact Centre
- Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
- Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support
- Identify and develop long-term customer relationship with existing and prospective customer
- Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
- Degree or above
- With qualifications in IIQE and HKSI will be preferred
- Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
- With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
- Customer-focused, independent, self-motivated and able to work under pressure
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
- Proficient in PC applications, such as MS Office and Chinese inputs
- May required on-shift duty as needed
- Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager
Référence 498377
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