Senior Business Strategy Manager-Contact Centre Senior Business Strategy Manager-Contact Centre …

Bank Of China (Hong Kong) Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Bank Of China (Hong Kong) Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Senior Business Strategy Manager-Contact Centre
Responsibilities
  • Assist the customer contact center to research and develop the long-term development strategy and specific work plan of the customer contact center to match the development model of the bank's "relationship-product-management";
  • Assist the customer contact center to implement change management;
  • Responsible for project management, development application system and information system management of customer contact center;
  • Supervise the external service quality and internal administrative work of the customer contact center;
  • Responsible for the development and training of customer contact center staff;
  • Promote the work of the Customer Contact Center to different units and affiliates within the Bank to expand the service scope of the Center;
  • Assess and check the performance of subordinates through clear responsibilities and measurable performance indicators, provide appropriate feedback and feedback in a timely manner, and take adjustment measures when necessary;
  • Supervise subordinates to complete their tasks and provide appropriate support, assistance and encouragement;
  • Provide opportunities for subordinates to develop their talents, express opinions, ask questions and reflect suggestions, and maximize the personal strengths;
  • Promote a harmonious working environment and atmosphere;
  • Compliance with local laws, regulations or codes of various regulatory agencies, banking policies, relevant risk management policies and procedures, and related rules and regulations to identify and control potential risks or potential risks at work. And report to the higher authorities and relevant units in a timely manner, formulate corrective measures and follow up according to the situation;
  • Main anti-money laundering duties (Applicable to personnel not in the list of anti-money laundering officers);
  • Act as the anti-money laundering officer (Applicable to personnel in the list of anti-money laundering officers).

Requirements
  • With bachelor degree or above;
  • Major/minor in business/marketing/economics/statistics/finance/Management/politics is better;
  • It is better to have relevant work experience in project planning and management;
  • Have a comprehensive and in-depth understanding of banking operations and process improvement;
  • A certain degree of understanding of market knowledge and trends in local regulatory requirements, industry practices, and risk management concepts, principles and control structures;
  • At least 3-year relevant working experience (e.g. channel management, telephone service, e-commerce, information management analysis or consultancy), at least 7-year working experience in financial institution, and at least 2-year experience in management.;
  • Proficiency in MS Office Word, Excel, PowerPoint, etc.;
  • Familiar with the overall operation of the contact center;
  • Excellent analytical and judgment skills;
  • Have a keen sense of business and management;
  • Be able to transform conceptual information into specific projects;
  • Have the courage to undertake and dare to challenge the work force;
  • Have the ability to deploy, organize and lead work research units;
  • Have good communication skills and be able to communicate with different levels of staff;
  • Establish good business partnerships with inside and outside units;
  • Have good communication skills and expressive skills, and have good writing and writing skills;
  • Good response and crisis management skills.

Close
Loading...