Senior Teleservices Manager Senior Teleservices Manager …

Bank Of China (Hong Kong) Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Bank Of China (Hong Kong) Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Senior Teleservices Manager
Responsibilities:
  • Lead and manage the subordinate team to plan and manage daily business operations and provide quality services to clients;
  • Responsible for supervising the progress of different business projects;
  • Assist the customer contact center to implement the bank's policies and guidelines, research, preparation and launch of new business;
  • Collaborate with other bank units to improve the bank's operational efficiency to match the bank's "relationship-product-management� development model;
  • Collect and analyze peer and customer information, research, develop and continually adjust operational strategies, measures and plans;
  • Coordinate, research, develop, manage and monitor business plans to ensure that under Compliance Marketing, we strive to achieve indicators and strive for performance and market share.
Requirements:
  • Bachelor degree or above (major in business administration or management or other relevant subjects);
  • Possess Securities and Insurance (General Insurance and Long Term Insurance) intermediary qualification;
  • At least 6-year working experience in financial institution;
  • At least 3-year relevant working experience;
  • Domestic contact center management or training experience is a plus;
  • With Cantonese, Mandarin and English communication skills, and it is better to be able to speak other Chinese dialects;
  • Write in both Chinese and English.

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