Risk Specialist - Incident Handling (Associate/ Senior Associate)

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

The Incident Handling Team manages the complaint handling process and the fraud risk management framework, which comprises, inter alia , advisory, investigation and reporting, in the Bank. Key stakeholders include Front Office, Products, Legal, Compliance and relevant subject matter experts.

Main Duties

• Independently perform holistic complaint and fraud investigations in a timely manner
• Manage issue resolution arising from the complaint or fraud investigation
• Engage stakeholders to investigate and arrive at a final conclusion
• Ensure timeliness and accuracy of submissions of complaint and fraud deliverables
• Perform fraud risk analyses and identify any gaps in the processes
• Advise business units on fraud risk matters
• Assist in the complaint and fraud reporting to the relevant parties
• Provide support to the Team Head/team members to ensure smooth operation of the Incident Handling team

Qualifications

Requirements

• Minimum of 3 years of experience in compliance, risk and controls or audit function, with experience in complaints or fraud investigation, preferably in wealth management
• Strong interpersonal and professional communication skills (both oral and written)
• Strong analytical and report writing skills
• Willingness to learn and embrace challenges and changes
• Able to rapidly assimilate and multi-task
• Able to work independently

Qualifications

• Tertiary level education
• Proficiency in English and Mandarin in liaise with overseas counterparts