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Head of Customer Experience

EDHECinfra Londres, Royaume-Uni
Mise en ligne il y a 4 jours CDI According to experience
Full-time, permanent Location: Based in the London office.

About us:

EDHEC is looking for a mid-senior executive to join a team working on private investments with the mission to engage the investment community worldwide and increase the impact of EDHEC research amongst market participants and their relationship with EDHEC.



Supporting the Director of Investor Outreach in ensuring high levels of client satisfaction and success in day-to-day operations
Assisting the Engagement team in running thematic content engagement campaigns aimed at valorising the data and research of EDHECinfra & Private Assets that drives the incubation of new leads that support the Business Development Team
Working collaboratively alongside Marketing and Data Research team in creating and maintaining a stream of “engagement content”, eg. infraMetrics insights newsletter, product brochures, factsheets etc.
Reviewing all new marketing & research content in a copy-editor role, that ensures external communication & messaging around the company and its product offerings are consistent and align to house style
Assist in managing disparate groups of stakeholders: Advisory Board, TICCS Review Committee, investor associations, strategic partners etc.
Organising and animating the industry-wide awareness and engagement of investors in private assets around EDHEC data standards and taxonomies including TICCS (the infrastructure sector standard) and ESG data and reporting standards. This includes the ongoing maintenance of EDHEC data standards and taxonomies through the organisation of regular market consultations and of the governance of these standards (Review Committees, etc).
Promoting the EDHEC data standards through regular marketing campaigns, public speaking, participation in investors fora and associations and discussions with regulators and policy making bodies.



At least 5-7 years of experience in the finance industry either in a financial journalism or consultant role
Subject matter knowledge within the overall finance or alternative assets sector
Experience producing written reports for wide public use and running advocacy campaigns around such reports including engaging with public policy and regulatory bodies.
Background in either content-marketing/journalism/editorial
Experience in relationship-building, engaging with industry stakeholders in a meaningful and goal-oriented way in order to meet business objectives
Excellent Microsoft Excel and PowerPoint skills



A self-starter, able to work independently and within a team
A confident and strong communicator, able to conduct high-level conversations/engagements with senior industry stakeholders. Public speaking experience preferred but not compulsory
The ability to demonstrate flexibility, adaptability to different workflows and processes
Responsiveness and work efficiency - the ability to deliver on time to deadlines
Operational efficiency – the ability and drive to manage disparate workflos
Project management – the ability to plan and manage complexity, running several projects at the same time & see it to fruition



The legal right to live and work within the United Kingdom.


Attractive salary and bonus, healthcare and pension plan coverage.


The salary will be determined according to EDHEC's pay scale, the candidate's qualifications and experience.


To apply for this offer, please send a CV and a cover letter.

To know more about EDHECinfra:

Référence  Head of Customer Exp. MH LON
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