IT Service Support SME

Hays Sydney, Australia

Posted 2 days ago Permanent Competitive

See job description for details

IT Service Support SME, Microsoft Tech Stack, $95,000 + Super Your new roleAs an IT Service Support Specialist, you'll provide Level 1 and Level 2 support across hardware, software, networks, Microsoft 365 and Azure. You'll manage incidents and service requests, support user access and device setup, maintain IT assets, and work with internal technology teams and vendors to resolve issues efficiently. The role includes participation in an after-hours on-call roster.
What you'll need to succeedYou'll have 2-4 years experience in a service desk or technical support role, along with:

Strong hardware, software and network troubleshooting skills
Experience supporting Microsoft 365 and Azure
Knowledge of ITSM tools and incident management
Excellent customer service and communication skills
A proactive approach and the ability to manage competing priorities
Flexibility to participate in an on-call roster
ITIL, CompTIA or Microsoft certifications will be highly regarded.

What you'll get in returnYou'll join a collaborative IT team, gain exposure to a broad technology environment and have the opportunity to develop your technical skills within an established organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3021521

Job ID 3021521

ABOUT COMPANY

Hays Australia

Sydney, Australia

12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you?

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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