Job Description



Do you enjoy partnering with a multitude of diverse groups, in a fast-paced environment? Are you looking to engage in a variety of initiatives promoting operational efficiency and client satisfaction?



As an EMEA Cash Equities Middle Office Client Services Analyst in the EMEA Cash Equities Middle Office Client Services Team, you will act as the primary operations point of contact for sales, sales trading desks and client operations teams.




Job responsibilities

• Act as primary operations point of contact for sales, sales trading desks and client operations teams, to resolve queries or issues.

• Ensuring prompt and accurate allocation of trades to the relevant funds, along with issuing accurate trade confirmations, in a timely manner, in line with client requirements.

• Managing pre-matching of transactions to ensure smooth settlement

• Managing all client queries in a timely manner while proactively ensuring any issues do not reoccur.

• Providing the Front Office with timely, accurate information in relation to the status of problem trades.

• Completing all relevant control checks, escalation of issues in a timely manner and maintaining audit trail.

• Continuously seeking feedback on opportunities for improvement and providing feedback to other groups in relation to where processes could be improved.

• Identifying opportunities to continuously improve 'Straight Through Processing' and quality of service delivered to clients; and automate/streamline existing processes.

• Partnership with our Commission Management Solutions team on any research commission queries.

• Partnership with the CIB Account Oversight team in relation to special handling and resolving any issues for priority clients.
  
  Required qualifications, capabilities, and skills

• Well established client service skills with a positive attitude.

• Ability to both work well as part of a team, and also to be results orientated and self-motivated, being proactive by using own initiative to take personal responsibility for tasks and actions.

• Capacity to think laterally and understand the big picture.

• A flexible, organized, proactive attitude towards work with the ability to multi-task and prioritize workload to meet daily deadlines.

• Excellent communication skills in all media.

• The ability to work well under pressure

• Strong analytical and problem solving skills.

• Control mindset with risk awareness along transaction lifecycle and strong attention to detail.

Preferred qualifications, capabilities, and skills

• Experience in the financial industry

• Technical understanding of securities products would be an advantage.

• Fluency in French and any other language is a plus


• Experience within operations, preferably within an Investment Banking environment.

About Us



J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.




About the Team



J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.