Deputy Customer Due Diligence Manager / Customer Due Diligence Manager (Customer Due Diligence Division)
Responsibilities:
- Supervise branch services team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services such as account opening, bank customer information maintenance, IPO processing, ATM operation management, etc
- Negotiate with relevant parties; Manage end-to-end processing procedures and closely work with various internal and external parties
- Coordinate, manage and resolve problems during different stages from project initiation to its implementation
- Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness Perform other duties as delegated and assigned by the management
- Produce documentation on operating procedures and operating guideline
Requirements:
- Degree holder in Business Administration, Information Technology, Legal or related discipline
- At least 5 years experience in banking or financial industry, in which at least 1 year on supervisory level
- Six Sigma Green Belt holder would be a definitely advantage
- Substantial knowledge and exposure in branch banking operations is a must
- Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundry Ordinance and relevant Regulatory governance would be a definite advantage
- Mature, self-motivated, able to work independently and under pressure and willing to accept challenges
- Strong organizational, analytical, time management skills and risk awareness
- Proficient in PC applications including MS Word, Excel, PowerPoint and Chinese word processing
- Excellent communication and negotiation skills with good command of both spoken and written English and Chinese, Putonghua included
