Are you looking to join a dynamic team as an IT Operation Support Trainee? We have an open position!

Your profile:
• Fluent in English and French, both written and spoken
• Good Knowledge of Word, PowerPoint, Excel and Outlook
• Basic understanding of IT problem-solving, hardware/software troubleshooting, or desktop management in a Microsoft environment (previous internship or school projects are an advantage)
• Strong interest in IT operations, service desk support, and technical environments
• Ability to follow procedures while also proposing improvements where relevant
• Team player with the ability to work independently when required

Your tasks:
• Provide day-to-day support by assisting with all IT requests escalated by the IT Manager
• Assist the IT Manager during employee onboarding and prepare the necessary equipment for newcomers (computer, phone, user accounts, initial configuration etc)
• Participate in the full lifecycle of the firm's computer equipment (installation, configuration, maintenance, and replacement of hardware and software)
• Help monitor and document IT inventory, ensuring accurate tracking of devices, licences, and equipment status
• Support the IT Manager in maintaining and updating technical documentation, procedures, and user guides
• Provide general administrative support related to IT (ticket documentation, follow-up with providers, basic reporting, etc.)

What we offer
• Continuous learning opportunities and support for your professional development
• A stimulating, inclusive, and friendly work environment
• Development of professional writing and communication skills
• Learning opportunities in a stimulating and friendly professional environment
• Acquisition of specialized technical knowledge
• An attractive indemnity