Management Level

H




Essential Duties:

• Act as the main point-of-contact for the live production of webcasts, recordings and live trainings for Notified Streaming Products

• Learn and stay current with the live webcasting aspects of all Notified streaming products

• Understand workflows related to Notified platforms and all webcasting types

• Employ those workflows as appropriate for client sessions

• Work with Webcast Managers to ensure all client requests are fulfilled

• Use platform knowledge to troubleshoot issues quickly and decisively

• Escalate problems quickly and accurately

• Provide a high level of customer support during live webcast sessions, focusing on client needs and building a rapport with speakers and client stakeholders

• Process webcast media to client specifications after live webcasts conclude

• Provide detailed feedback about the status of ongoing and completed events

• Help to support configuration and other projects as needed




Minimum Qualifications:

• Bachelor's Degree from accredited college or university in Communications, Film, Marketing or a related field. Experience in similar position may be substituted for educational requirements

• 1-2 year of webcasting, video production or other content or creative production

• 1 year of project coordination experience is desirable

• Strong communication skills, both verbal and written, multi-lingual is a plus

• Strong organization skills and the ability to multi-task

• Knowledge of Microsoft Office Suite required

• Knowledge of Adobe Suite of Applications (Photoshop, Illustrator, Dreamweaver) desirable

• Strong understanding of computer hardware and AV peripherals

• Basic understanding of networking and IT systems desirable

• Video Encoding Experience desirable

• Knowledge/Experience of Live Streaming / On-Demand Streaming desirable




Additional Qualifications:

• Strong client-facing and customer service experience.


• Ability to manage multiple projects simultaneously.


• Strong troubleshooting and problem-solving skills.


• Experience supporting live virtual events, webinars, or webcasts.


• Familiarity with Investor Relations and Earnings-related events is a plus.


• Familiarity with Microsoft Teams Town Hall and Live Events, Zoom Webinar, and Zoom Events is a plus.

Additional Essential Duties:

• Conduct presenter rehearsals and technical checks prior to live events.


• Maintain compliance with established operational processes, procedures, and service standards.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.