Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

As a Senior Product Delivery Associate in Digital Channels, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-functional teams, build key relationships, and enable the product to continuously deliver value. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

Job responsibilities

• Partner with cross-functional teams to ensure readiness, manage dependencies, and deliver benefits realization for process improvement initiatives.
• Facilitate regular intake, triage, and prioritization discussions with Product, Tech, Operations, and stakeholder teams to clarify goals, assess value, identify dependencies, and determine next steps
• Maintain strong intake and backlog hygiene: remove duplicates, group related requests, document business context, define acceptance criteria, and ensure items are ready for prioritization or delivery handoff
• Facilitate coordination forums to connect cross-team threads, drive decisions, and prevent gaps
• Apply a quality-focused lens to plans and delivery artifacts to reduce ambiguity and rework
• Champions innovation and modernization by identifying opportunities to leverage emerging technologies, AI-enabled capabilities, and automation tools to improve delivery effectiveness, operational efficiency, and employee experience.

Required qualifications, skills, and capabilities

• Ability to lead within a highly complex environment and adapt to change.
• Proven track record of managing multiple priorities simultaneously.
• Strong individual ownership and ability to drive outcomes through influence
• Excellent stakeholder management and written communication; able to explain priorities, trade-offs, and decisions clearly
• Ability to create clarity from ambiguity by defining measurable outcomes, milestones, and acceptance criteria

Preferred qualifications, capabilities, and skills

• Working knowledge of delivery and collaboration tools such as Jira, Confluence, dashboards, intake queues, and reporting workflows
• Experience with portfolio-level tracking and process improvement initiatives
• Familiarity with large-scale product portfolios and operational optimization
• Experience working in a highly matrixed, complex organization

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.