A Financial Services organisation requires a Level 2 IT Support Analyst for a permanent opportunity commencing ASAP, based in their Melbourne CBD office. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities. This role enables flexible working arrangements.
Your new role
In this exciting role, you will be:
- Providing level 2 IT support to ~280 employees.
- Performing technical support for cloud, servers, network and hardware.
- Assisting with the delivery of infrastructure projects.
- Acting as an escalation point for junior members of the IT team.
- Contributing to cyber awareness training and managing internal phishing campaigns.
- Maintaining and developing documentation and knowledge base articles.
To be successful in your application, you will need:
- Prior experience in providing level 2 end-user IT support in a corporate setting.
- Sound knowledge of Windows 10 / 11, Active Directory, Windows Server, Office 365, Intune / SCCM, AVD / Citrix, PowerShell scripting and Network troubleshooting.
- Highly developed troubleshooting and problem-solving skills.
- A tertiary education in Information Technology, as well as Azure, Microsoft and ITIL certifications are beneficial.
- Prior experience working in a Financial Services organisation is highly regarded.
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, in a role that offers exposure to leading technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au#3007532
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
