• You're a passionate customer service professional


• We are enhancing the financial wellbeing for our customers


• Together we're delivering outstanding customer experiences

You will be joining one of our Multi-Channel Branches!




What is a Multi-Channel Branch?

• Monday and Tuesday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.


• Wednesday, Thursday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries


• Build a personal connection with customers through meaningful conversations face to face and through our direct channels


• Work with customers to use our in-branch technology and digital banking options


• Complete Financial Health Checks to assess customers' financial needs


• Process applications for personal loans, credit cards and associated products


• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement


• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:



A passion for delivering outstanding customer service with every interaction

• The ability to have great conversations and confidence to ask challenging questions


• Problem solving attitude and curiosity in finding the right solutions


• An open approach to learning new things and goal oriented


• An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today!



Aboriginal &/or Torres Strait Islander people encouraged to apply



If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.



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Advertising End Date: 07/09/2026