Your new roleAs an IT Service Desk Officer, you will provide first-level technical support, managing user enquiries and service requests through multiple channels including the service desk, phone support, and walk-ups. Your responsibilities will include hardware setup and relocations, software deployments, network troubleshooting, and onboarding/offboarding activities. You will also contribute to continuous service improvement by maintaining knowledge base documentation and user guides.
What you'll need to succeed
- Experience working in a Service Desk or IT Support environment
- Strong customer service and communication skills
- Solid knowledge of Windows operating systems and Microsoft Office applications
- Experience supporting desktops, laptops, printers, mobile devices, AV equipment, and peripherals
- Ability to troubleshoot hardware, software, and network connectivity issues
- Strong time management skills with the ability to work effectively under pressure
- Experience with user onboarding and offboarding processes
- Willingness to work rostered hours, after-hours, and weekends during peak operational periods when required
- Long-term contract opportunity through to June 2027
- Diverse and hands-on IT support role across a broad range of technologies
- Supportive team environment with opportunities to further develop your technical and customer service skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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