Join a leading enterprise organisation undergoing significant investment in its customer communications and marketing technology capabilities. This is an opportunity to join a high-performing digital team that is focused on enhancing customer experiences through innovative platforms, data-driven decision making and modern technology solutions.
Your new role
As a Technical Business Analyst, you will act as the critical link between business stakeholders and technical delivery teams, supporting the evolution of a complex MarTech ecosystem. You'll work across platform enhancements, integrations, customer communications and digital initiatives, translating business needs into clear technical requirements and helping drive high-quality delivery outcomes.
Key responsibilities include:
- Facilitating discovery workshops and gathering business and technical requirements
- Analysing business processes and identifying opportunities for platform improvement
- Creating detailed user stories, acceptance criteria and technical documentation
- Collaborating with Product, Engineering and Delivery teams on solution design
- Managing and refining backlogs to support Agile delivery
- Supporting testing, implementation and continuous platform enhancements
- Investigating legacy systems, undocumented processes and integration dependencies
- 5+ years' experience as a Business Analyst or Technical Business Analyst within a digital or technology environment
- Strong experience working across business and technical stakeholder groups
- Proven skills in requirements gathering, process mapping and technical documentation
- Experience working with customer, marketing, CRM or digital platforms
- Exposure to integrations, data flows, APIs or middleware environments
- Strong Agile delivery experience and stakeholder management skills
- Ability to thrive in ambiguous environments and solve complex business problems
- Initial contract opportunity with strong extension potential
- High-profile digital transformation program
- Collaborative Agile environment
- Hybrid working arrangements
- Opportunity to work on modern customer and marketing technology platforms
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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