An exciting opportunity is available for an experienced ICT Support Officer to join a collaborative and technology-driven organisation based in Sydney CBD. Working within a supportive IT team, you will play a key role in delivering high-quality end-user support while contributing to business systems improvements and technology projects.
Your new role
As an ICT Support Officer, you will provide Tier 1/2 technical support across the organisation, managing incidents and requests through a ticketing platform while supporting Microsoft 365 technologies, user onboarding and offboarding, asset management, and business applications. You will also contribute to automation initiatives, process improvements, and various IT projects.
What you'll need to succeed
- Experience in an ICT Support, Service Desk, Desktop Support, or Technical Support role
- Strong Microsoft 365 administration and troubleshooting experience
- Experience with Zendesk, ServiceNow, or similar ticketing systems
- Knowledge of SharePoint, Microsoft Entra ID (Azure AD), and SaaS applications
- Strong communication, stakeholder engagement, and customer service skills
- Excellent problem-solving and organisational abilities
- Exposure to Power Automate, Smartsheet, or Dynamics CRM will be highly regarded
- Sydney CBD location with a collaborative team environment
- Exposure to a broad range of technologies and business systems
- Opportunity to work on both BAU support and impactful IT projects
- Professional development and career growth opportunities within a modern technology environment
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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