About Coalition Greenwich

Coalition Greenwich builds analytics and business intelligence products that are integral to

how the world’s largest corporate and investment banks, asset managers and fintech

measure, plan and improve their businesses.

These products include market analysis and benchmarking against peers on market share,

revenue performance, client relationship share and quality, operational excellence, return

on equity, brand perception, behavioural drivers, and analysis on industry evolution.

Our customers include all the largest financial institutions, and we are the market leader in

our space.

Coalition Greenwich is a division of CRISIL, a $5bn market cap global analytics company

which is majority owned by S&P Global.

About The Role

We are seeking a designer who can craft intuitive, seamless user experiences that solve real customer problems and elevate our product.

As a Product Designer, you will shape the end-to-end user experience across multiple software initiatives. Working closely with product management, engineering, research, data and operations teams, you will translate complex requirements and customer insights into clear, intuitive, and high-quality design solutions. You will lead the creation of user journeys, wireframes, prototypes, and final UI designs; validate concepts through testing and feedback; and ensure design quality throughout the development lifecycle.

You will be part of a small, collaborative team driving the transformation of our products into a seamless, user-centred digital experience built on a scalable design system.

What the job involves:

• Lead rapid prototyping with internal users and clients to validate concepts early, uncover problems and unmet needs, and translate feedback into clear design direction.

• Serve as the dedicated UI/UX resource with the scrum team, shaping and delivering high-quality UI outputs that guide development and inform technical decisions.

• Design and facilitate collaborative working session to create user journeys, wireframes and prototypes that solve complex workflows and align stakeholders around a shared vision.

• Conduct user research and usability testing to validate assumptions and inform design choices.

• Collaborate closely with product, engineering, data and operations teams to ensure design intent is carried through development and delivery.

• Contribute to high-level experience and system architecture, making thoughtful trade-offs with cross-functional partners.

• Support Agile development by providing design clarity, troubleshooting issues, and ensuring quality throughout the lifecycle.

• Define and track UX metrics, using data and experimentation to iterate and improve.

• Help evolve and maintain our design system and component library. • Bring fresh thinking from industry trends to improve our design processes and product experiences.

• Develop expertise in a specialist area within the Design function to support the wider team.

Requirements

• Strong experience designing end-to-end experiences for complex B2B or enterprise software, ideally within financial services or similarly data-heavy domains.

• Proficiency with modern design and prototyping tools (e.g.: Figma, Sketch, Adobe XD).

• Experience creating and maintaining design systems, component libraries, and style guides, and working closely with engineering teams on component-based architecture.

• Comfortable leading discovery, validating concepts with users, and applying structured UX and product frameworks to solve customer problems.

Strong collaboration skills with cross-functional teams (product, engineering, data and operations) with the ability navigate from high-level concepts to detailed interaction design.

• Skilled in articulating design decisions to both technical and non-technical stakeholders, with excellent written and verbal communication.

• Experience working within Agile teams, contributing to sprint planning, backlog refinement, and iterative delivery.

• Demonstrated ability to work on digital transformation initiatives, contributing to design from initial conception through to development handover and lifecycle management.

• A user-centred mindset paired with an opinionated, detail-oriented approach to improving processes, workflows, and product quality.

Nice-to-have:

It would be advantageous if you had some of the following:

• Familiarity with usability testing and research tools like UserTesting or TryMyUI.

• Experience with accessibility design, testing, and guidelines like WCAG.

• Certification in UX design or a related field.

• A history of successfully working with geographically and culturally diverse teams on large projects.

• Experience with front-end development languages like HTML, CSS, and JavaScript

• Experience with A/B testing and data analysis.

• Experience with design systems and style guide tools like Storybook and Bit.

• Familiarity with front-end development frameworks such as Angular.

• Familiarity with project planning and management tools like Jira and ADO.

What We Can Offer

• A competitive base salary and variable annual bonus.

• A flexible hybrid working policy. Most people come into the office 2-3 days/week.

• A healthy work-life balance.

• 25 days annual leave, plus 4 wellness days and public holidays

• Comprehensive benefits program

• Generous employer RRSP contribution

• An annual personal development allowance

• An office walking distance to Union Station