Your new role

• Manage inbound and outbound communications via email and telephone, ensuring all correspondence is professional, accurate, and compliant with company standards.
• Handle client and broker enquiries promptly, providing clear information and following through on all commitments.
• Deliver excellent customer service by resolving enquiries within established service standards and maintaining a high level of customer satisfaction.
• Process administrative tasks accurately, including data management, documentation, and record maintenance.
  
  

What you'll need to succeed

• Previous experience in customer service, administration, client servicing, or a related field.
• Strong verbal and written communication skills in English and Chinese.
• Excellent interpersonal skills with the ability to build positive relationships with clients and stakeholders.
• Highly organised with strong attention to detail and accuracy.
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.