We are looking for a Decisioning Architect who will work on the development and implementation of NBA designer and decisioning strategies using the Pega Decisioning platform (CDH).

The Decisioning Architect will enable transformation of business requirements into decisioning artifacts by collaborating with cross-functional teams. The Decisioning Architect will be responsible for creation of various actions, treatments, engagement, and contact policies in Next-Best-Action Designer.

RESPONSIBILITIES

Develops and implements decisioning strategies that leverage NBA Designer and complex business rules to optimize customer interactions and business outcomes.

40%

Defines, configures, and optimizes complex business rules, decision logic, and decision tables within Pega Decisioning to align with business requirements and compliance standards.

20%

Supports the development and management of adaptive and predictive models within the Pega Decisioning platform, continually improving accuracy and effectiveness.

15%

Supports the integration of data from various sources, including customer data, transactional data, and external data providers, to enable data-driven decision-making

15%

Monitors, analyzes, and fine-tunes decisioning strategies to improve efficiency, responsiveness, and overall performance and ensure adherence to regulatory and compliance standards.

10%

MINIMUM REQUIREMENTS

EDUCATION: Bachelor's FIELD OF STUDY: Information Technology, Business Administration, or related field.

EXPERIENCE: 3+ years as a Decisioning Architect or in a similar IT role with a record of successfully designing and implementing advanced decisioning solutions using Pega or a similar platform.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Excellent interpersonal skills and the ability to communicate, partner, and collaborate.
• Dedication to achieving outstanding results. Driven and team-oriented with a demonstrated ability to lead by example.
• Able to pick up new concepts and technology rapidly; able to explain it to both business & IT stakeholders.
• Exceptional problem-solving and analytical skills.
• Able to work in teams as well as independently.
• Good understanding and knowledge of SQL

PREFERRED QUALIFICATIONS

EDUCATION: Master's or Advanced FIELD OF STUDY: Information Technology, Business Administration, or related field.

CERTIFICATION(S): Pega Certified Decisioning Consultant

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Pega's BPM and CRM tools

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com