Description and Requirements

SSA Implementation : A Structured Settlement is a unique financial arrangement, involving periodic and lump sum payments, that a claimant accepts to resolve a personal injury tort claim or to settle a statutory payment obligation. Associate will be responsible for reviewing all the customer documents along with the chosen quote and building the contract in the system.

Job Responsibilities

• Review all the customer documents, including the quote document, and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.

• Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to analyze, validate, and process transactions as per Desktop procedures (L3 & L4).

• Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs via email

• Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.

• Ensure that the quality of the transaction complies with predefined parameters as defined by Process Excellence.

• Ensure adherence to established attendance schedules.

• Performs other related duties as assigned or required by business need.

• Manage additional responsibilities assigned by Stateside teams, including handling escalations, fulfilling urgent or ad - hoc reporting requirements, and performing enhanced validation checks.

• Maintain proper documentation and version control for all reports

• Assist in improving reporting accuracy and efficiency by following standard operating procedures (SOPs).

• Perform any other essential duties as assigned from time to time by the Supervisor to support operational continuity.

• Ensure that receipts are processed within SLAs and Internal standards

• Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results.

• Ensure that the quality of the transaction complies with predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction.

• Ensure adherence to established attendance schedules.

• Interpret correspondence to identify customer needs and expectations.

• Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results.

• Assist others with work to assure attainment of department objectives.

• Work as a team member to meet the company's objectives while demonstrating core values and meeting key measures.

• Comply with regulatory requirements in prioritizing and completing work assignments.

• Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).

• Analyze and research all discrepancies.

• Investigate and resolve outstanding items.

• Perform mid-month, month-end, and quarter-end activities as per documented desktop procedures.

• Ensure that the assigned targets are met in accordance with SLA and Internal standards.

• Ensure that the quality of the transaction complies with predefined parameters as defined by Process Excellence.

• Ensure adherence to established attendance schedules.

Required Skills (Communication/ Technical/ Domain)

• Computer navigation skills

• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)

• Knowledge of Insurance principles in relation to the US Insurance industry is preferred

• Knowledge about US Culture is preferred
• Strong command of MS Excel (VLOOKUP, Pivot Tables, Formatting) word, and

• Should be able to read, interpret business documents.

• Analytical and interpersonal skills and data validation skills

• Escalate issues if required.

• Data gathering ability/ Eye for detail.

• Teamwork/ Managing Self / Adaptability

• Ability to work successfully in a production-driven environment.

• Adaptability to change.

• Self-Motivated, Self-disciplined and result-oriented

• Ability to find creative and innovative solutions to business problems

• Ability to manage urgent and escalated requests effectively

• Comfortable working with multiple reporting tools and applications

• Ability to prioritize, multitask and navigate multiple computer software programs simultaneously.
• Analyze, validate, and identify discrepancies in claims and process transactions as per procedures.
• Must have an attention to detail approach while working on the transactions.

• Excellent communication skills required to interact with multiple departments at stateside and MGCC, basis requirement. Strong understanding and comprehension of the English language.

• Should have strong email comprehension skills & ability to provide resolutions on customer queries & Escalation.
• Ability to work on routine/standardized transactions.
• Knowledge about the US Life Insurance industry ( Life insurance administration )
• Extract and generate reports in various formats from multiple internal applications, ensuring accuracy and timely delivery.
• Validate all reports by reconciling data against source systems and previously generated files to identify discrepancies or deviations.

• Analyze variances in report data and take corrective action by coordinating with relevant stakeholders when required

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!