Description and Requirements

GCS Employee Enablement - The Associate / Senior Associate - GCS Employee Enablement is responsible for executing daily operational activities related to employee and vendor system access management. The role ensures accurate and timely application provisioning, profile maintenance, compliance with defined SLAs, and adherence to security and process standards. The position supports audit readiness, reporting, quality assurance, and coordination with internal and global stakeholders to maintain seamless operations.

Job Responsibilities

Operational Execution

• Process requests for application access for new and existing MetLife GCS and vendor employees in accordance with approved procedures
• Create, modify, and delete user profiles across multiple systems based on authorized requests
• Perform tasks as per Standard Operating Procedures (SOPs) and defined control requirements
• Ensure all activities are completed within agreed SLAs, turnaround times, and quality benchmarks

Application & Access Management

• Manage system access for applications, including (but not limited to):
  Salesforce (Insight/Lightning), KANA ERMS, Minerva, and other enterprise tools
• Exercise administrative rights responsibly, ensuring compliance with information security and access governance policies
• Validate request approvals, role definitions, and access levels before execution

Quality, Compliance & Audit Support

• Ensure accuracy and completeness of transactions in line with Process Excellence and compliance guidelines
• Support internal and external audits by providing evidence, logs, and explanations
• Identify and report discrepancies, access violations, or process deviations promptly
• Adhere to regulatory and internal risk management requirements while prioritizing work

Reporting & Operational Support

• Maintain operational trackers
• Handle escalations, exception tracking, mailbox management, and playbook updates assigned
• Support ad-hoc operational activities requested by onshore or stateside teams

Collaboration & Professional Conduct

• Work collaboratively with team members to meet departmental and organizational objectives
• Assist peers and contribute to knowledge sharing and process improvements
• Maintain adherence to attendance schedules and workplace conduct standards

Technical / Functional Skills

• Process adherence and documentation understanding (EDS, SOPs)
• Knowledge of operational workflows and controls
• Audit and compliance awareness
• Basic risk identification and issue escalation
• Data handling and reporting accuracy

Tools & Digital Skills

• Proficiency in MS Excel (basic formulas, data formatting, trackers)
• Working knowledge of MS Word and PowerPoint
• Familiarity with SharePoint / Teams for document access and collaboration
• Experience with ticketing, workflow, or operational tools (preferred)

Behavioral & Soft Skills

• Attention to detail
• Accountability and ownership of assigned tasks
• Time management and prioritization
• Willingness to learn and adopt process changes
• Professional communication and teamwork

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!