Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Responsibilities

How will you make an impact in this role?

• Coordinate the planning and execution of C360 technology initiatives, ensuring alignment with project objectives, delivery commitments, and business priorities.
• Identify and mitigate project risks, impediments, and cross-functional dependencies, escalating issues and resource constraints as needed.
• Facilitate technical discussions with Engineering and Architecture teams to clarify system design, implementation approaches, and delivery decisions.
• Coordinate Program Increment (PI) Planning with leadership, Product Management, and delivery teams to support alignment, capacity planning, and readiness.
• Support Agile Release Train (ART) ceremonies, feature readiness, backlog prioritization, and execution across teams.
• Maintain implementation roadmaps, milestones, delivery plans, and dependency tracking in partnership with Product and Engineering.
• Facilitate Inspect & Adapt sessions, retrospectives, and other Agile ceremonies to promote continuous improvement.
• Prepare leadership updates on delivery progress, key risks, milestones, and decisions needed to maintain execution momentum.
• Maintain project and technical documentation, including specifications, delivery plans, and product functionality materials, in collaboration with technical teams.
• Coordinate change management and release readiness activities while supporting adherence to Software Development Life Cycle (SDLC) standards.
• Track Objectives and Key Results and Key Performance Indicators (OKRs/KPIs) to measure delivery performance and identify improvement opportunities.
• Collaborate and co-create with Product, Engineering, and Business teams to align technology initiatives with business objectives.
• Use AI agent-enabled project management and Agile delivery tools to support planning, dependency management, reporting, and execution.
• Review and validate AI-generated technical documentation, delivery metrics, and insights for accuracy, quality, and stakeholder relevance.
• Identify opportunities to improve delivery efficiency through workflow automation, Agentic AI analytics, and streamlined Agile processes.

Qualifications

Minimum Qualifications:

• 6+ Years of Experience.
• Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred.
• Knowledge of Agile, SAFe, and Lean methodologies and Agile Release Train delivery practices.
• Knowledge of technical challenges, system design, and the full product development life cycle, including Test Driven Development.
• Experience in technology project or program delivery, managing multiple initiatives and coordinating cross-functional teams.
• Experience using Jira, Confluence, or comparable project management and collaboration tools.
• Experience preparing technical documentation, delivery plans, and stakeholder reporting.
• Knowledge of AI agent-enabled Agile delivery tools, Agentic AI analytics, and workflow optimization practices.
• Experience using AI-assisted project management, reporting, or collaboration tools, with the ability to validate AI-generated outputs.
• Strong communication, organizational, analytical, and problem-solving skills.

Preferred Qualifications:

• Certification in SAFe Program Consultant (SPC), SAFe Agilist (SA), PMI Agile Certified Practitioner (PMI-ACP), or Project Management Professional (PMP) is a plus.
• Experience supporting Program Increment planning and Agile Release Train execution in a complex technology environment.
• Experience contributing to workflow automation, Agentic AI reporting, or operational efficiency improvement initiatives.
• Experience collaborating with Product and Engineering teams on customer-centric technology solutions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.