Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Badging Officer, is responsible for the management of the processes relating to the creation and maintenance of physical identify access cards and the monitoring of the access control program for corporate sites within the identified geography. The Officer will work closely with local management, employees, contractors and vendors in those locations to successfully deliver achieve deliverables. In addition to a high degree of technical knowledge, this is a customer service role which will require a high level of interpersonal skills.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the corporate global badge policy.
• Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that the Service Level Agreement (SLA) and commitments to internal customers are met.
• Provide input to the Site Setup Matrix for new and existing corporate office projects.
• Monitor RightCrowd system working statuses and coordinate with global team for area access requests.
• Serve as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations.
• Ensure proper maintenance of badging inventory and records across assigned corporate offices
• Perform other badge and physical identity area access management related duties as assigned by the line manager.
• All other duties, as assigned.

Qualifications

Graduate with at least two years of experience, in-depth technical knowledge, and management of access controls (Lenel preferred), badging operations, security platforms, and customer service.

• Effective verbal and written communication skills.
• Able to adapt to a fast-paced, high demand and dynamic work environment.
• Attentive to detail and accuracy.
• Responsive and responsible attitude.
• Able to analyze complex situations, deep-dive into issues, and recommend solutions.
• Effective customer service skills.
• Able to resolve customer issues in a timely manner through alternative solutions or group problem solving approach.
• Able to multi-task and deep-dive as needed.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.