Join one of Japan's largest technology groups as a Generative AI Project Manager in Tokyo, leading the development of next-generation contact centre platforms and customer success tools powered by Large Language Models (LLMs).

You will work within an approximately 60-member AI product team in a cutting-edge, international environment. .

Your work will contribute to Generative AI products designed for deployment across the wider corporate group.
Key Responsibilities

• Partner with business teams and product managers to define project scope and develop comprehensive execution plans.
• Lead end-to-end technical project management across requirements, development, testing, release, implementation, and post-release stabilisation.
• Facilitate discussions between engineering teams and business stakeholders on priorities, technical trade-offs, and key decisions.
• Use Jira and Confluence to manage project plans, requirements, progress, dependencies, risks, and delivery.
• Coordinate with relevant teams to ensure solutions meet security, compliance, and performance requirements and support required approval processes.
• Collaborate with QA teams to maintain quality standards for code reviews and automated testing, while ensuring release quality and schedule adherence.
• Oversee releases, operational handovers, and post-project reviews.
• Continuously improve and standardise development and project management processes in an evolving product environment.

Required Skills and Qualifications Experience:

• 7+ years of technical project management experience delivering software products.
• Bachelor's degree in Computer Science, Information Systems, or another related technical discipline.
• Hands-on experience using Jira and Confluence for project planning and progress management.
• Sufficient technical understanding to participate in system architecture discussions, evaluate technical trade-offs, and ask relevant technical questions.
• Practical knowledge of Conversational AI, Generative AI, or LLM-powered contact centre applications.
• Extensive experience delivering projects using Agile methodologies such as Scrum or Kanban.

Soft Skills:

• Strong facilitation skills with the ability to build consensus in ambiguous situations while respecting the technical judgement of engineering teams.
• Excellent communication and stakeholder management skills for working with executives, business teams, engineers, and product managers.
• Strong risk management capabilities, including the ability to identify issues early and present actionable options for resolution.
• Product-oriented mindset with the confidence to challenge requirements constructively and recommend improvements or scope adjustments where appropriate.
• Ability to work effectively in environments where processes are still evolving.
• Experience independently establishing, standardising, or improving project management and development processes.

Language Requirements:

• Japanese: Business level, including negotiation, documentation, and meeting facilitation
• English: Business level, equivalent to TOEIC 800+

Preferred Skills & Qualifications

• PMP, PMI-ACP, or an equivalent project management certification.
• Professional experience as a software engineer or solution architect.
• Contact centre domain knowledge, including omnichannel platforms, routing, CPaaS, or agent-assistance tools.
• Deeper technical knowledge of conversational AI and LLM-based customer service solutions.

About the Company
Our client is one of Japan's largest integrated IT and digital services companies, operating across e-commerce, fintech, telecommunications, digital content, and other technology-driven businesses.

The organisation has a global user base numbering in the hundreds of millions and continues to invest significantly in Generative AI and LLM technologies, including internal AI platforms and customer-facing services.

You will join a large-scale technology environment where advanced AI products are being developed for practical business applications and broader deployment across the corporate group.
Why You'll Love Working Here

• Work on a core Generative AI and LLM project within a major Japanese technology company.
• Build practical experience delivering next-generation AI-powered contact centre and customer success products.
• Collaborate with highly skilled engineers and product managers in a multinational and diverse technology environment.
• Join a position intended for long-term contract employment, providing the opportunity to make a sustained contribution to the project.
• Benefit from remote/hybrid working, casual clothing, and minimal overtime.
• Receive competitive compensation for your experience and technical project management expertise.

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