General information

Country: Malaysia

Creation Date: 18-Sep-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234573621

Description & Requirements

Roles & Responsibilities:
• Responsible in supporting the sales team in meeting branch motor and non-motor GWP to contribute to overall set target
• Assist the branch marketing team on administrative duties, including resolving queries, mails, documentation, submission to HO and quote preparation
• Handling agent queries over emails, phones and walk-ins, and troubleshooting as needed
• Handle prospect new agent walk-ins and handover to HOS / BM
• Provide support on onboarding of new agents or partners by providing necessary documentation, training materials, arranging for CPD training.
• Assist to reduce motor and non-motor outstanding debts/short payments by tracking and managing agents' bad debts
• Responsible for pre-QA, ensure all documents are in place prior to policy issuance
• Handle claims accurately and efficiently collecting relevant information from agents, submission to claims department, tracking of claim status
• Support ISM administration
• Maintaining database of NM agents and leads (new business) for the Region

Requirements
• Minimum 5-8 years of working experience in related field
• Knowledge in both motor and non-motor products
• Minimum of Degree or related qualifications