Job description




Business type

Types of Jobs - Finance / Accounting




Job title

Senior Client Operations Officer, Group Invoicing M/F




Contract type

Permanent Contract




Management position

No




Job summary




What is the opportunity?



CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.




Working hours: 9am - 6pm (Malaysia timing)


Region: Europe (e.g. Luxembourg, Ireland, Switzerland)




What will you do?

• Setting up new and renegotiated fee schedules into billing system according to established policies and procedures, including non-standard set ups.


• Contribute to the set-up of the billing system such as data analysis and impact analysis. Provide data to the invoicing system, follow up of manual and automated data loads.


• Perform four-eye principle validation on all manual updates to the billing system and escalate to the management team in case of non-standard requests.


• Ensure complete submission of the Invoicing Setup evidences (external sources and check lists duly filled in) in line with the time frame set by the Team Manager.


• Ensure invoices are approved in sufficient time to meet Client Service Level Agreement. Run final complex invoices and prepare electronic results for distribution.


• Escalate all invoice issues (i.e. late delivery, adjustments, etc.) as per employee guidelines.


• Perform reviews of data derived to calculate fees from various sources to ensure integrity.


• Ensure invoice distribution performed accurately based on client's standing instructions (post, email, fax, duplicate invoices).

#LI-NA1




Supplementary Information




What's in it for you?



We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.


• Leaders who support your development through coaching and managing opportunities.


• A world-class training program in financial services.


• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position location




Geographical area

Asia, Malaysia




City

Putrajaya




Remote work

unauthorized




Candidate criteria




Minimal education level

Bachelor Degree / BSc Degree or equivalent




Academic qualification / Speciality



Tertiary education in Finance and Banking.




Level of minimal experience

0-2 years




Experience

• Experience in fee set-up, strong data analytical skill (especially from one system to another system).


• Experience in managing multiple competing deadlines and manual processes in a fast-paced environment.

Required skills

• Knowledge in IS Invoicing process and IS services background.


• Experience in Custody and Fund Accounting.

Technical skills required

• Advanced user of Microsoft Excel (including VBA and SQL) and other Microsoft Office applications.


• Demonstrated attention to detail coupled with good problem solving skills, analytical and numeric reasoning skills.

Languages

English