Your Team Responsibilities

The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability, and collaboration. The team operates on a global follow-the-sun model across APAC, EMEA, and the Americas.

Key responsibilities of the team include:

• Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.

• Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation.

• Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.

• Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases.

• Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.

• Automation & AI Enablement: Leverage automation tools and AI-assisted workflows to drive initiatives that modernize, scale, and improve production processes across business units.

Your Key Responsibilities

As a Senior Associate in Real Time Index Production, you will be accountable for the delivery and continuous improvement of index production workstreams across global markets. This is a hands-on role, you will be deeply embedded in daily production, real-time monitoring, and quality assurance while also operating with a high degree of independence, leading incident resolution, and taking end-to-end ownership of complex initiatives with minimal supervision. This role is the bridge between execution and leadership - suited for someone who drives resolution, challenges the status quo, and raises the bar for the team around them. You will:

• Execute daily real-time and end-of-day index production processes, ensuring delivery within strict deadlines and SLA compliance across global markets
• Monitor real-time production systems, investigate alerts, and perform root cause analysis - driving resolution independently rather than waiting for direction
• Lead quality assurance efforts across production workflows - designing and executing test plans, validating system enhancements, and ensuring changes are thoroughly tested before deployment
• Review and sign off on QA findings, identifying edge cases and escalating risks before they reach production
• Lead incident and bridge calls during live production issues, coordinating cross-team resolution and ensuring permanent remediation
• Independently manage projects from requirements gathering through deployment, proactively identifying risks and dependencies without waiting to be prompted
• Apply sound operational judgment to resolve production issues within established boundaries, knowing when to own the call and when to escalate
• Identify and implement opportunities to embed automation and AI-driven solutions into production workflows, reducing manual intervention and improving operational resilience
• Leverage AI-driven tools such as anomaly detection, AI-assisted log analysis, and LLM-based copilots to proactively identify production issues and accelerate triage
• Represent the team confidently in cross-functional discussions with Technology, Product, and Client Services, pushing back constructively when priorities or timelines need to be challenged
• Mentor and guide junior team members, serving as the first point of escalation before issues reach senior management
• Contribute to governance, documentation, and best practices to support operational standards across the team
• Ensure production readiness for system enhancements, methodology updates, and product launches within your workstream

Your skills and experience that will help you excel

• At least 5 years of experience in data operations, production services, or financial data workflows, with experience in Index Data Operations strongly preferred
• Demonstrated ability to lead incident calls and drive issues to resolution independently, with minimal oversight required
• Proven track record of owning projects end-to-end - from business requirements through testing and deployment - with minimal supervision
• Hands-on experience in quality assurance, including designing test plans, executing UAT, and validating system changes in operational environments
• Strong understanding of financial markets, index concepts, and corporate actions
• Experience working in time-sensitive, SLA-driven operational environments with a strong ownership mindset
• Proficiency in SQL and Excel; working knowledge of Python or scripting preferred
• Practical exposure to AI-enabled tools such as generative AI copilots and anomaly detection systems, with demonstrated ability to apply them to operational problems
• Strong communication skills and the confidence to represent the team and push back constructively in global stakeholder discussions
• Genuine interest in developing those around you, with experience mentoring or guiding junior colleagues
• Willingness to work in a global, shift-based environment supporting real-time production cycles

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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