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Customer Profile Management Manager

GCash Kiyabo, Philippines
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Customer Profile Management Manager

GCash Kiyabo, Philippines
Customer Profile Management Manager
Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Key Responsibilities:

Program Management: Spearhead programs by orchestrating various projects and strategic initiatives that link to support business objectives aimed to improve customer experiences.

Cross-Functional Collaboration: Collaborate with various departments to gather insights, identify opportunities for improvement, and ensure alignment with strategic goals. Set prioritizations for cross-functional initiatives and effectively mobilize the teams required to complete the initiative. Works closely with cross functional teams of Compliance, Security, Legal, Enterprise Risk, Customer Experience, and core business to deliver programs that support business success.

Business and Industry Analysis: Conduct thorough business analysis to identify customer needs, opportunities, and potential regulatory tracks that may impact the business. Determine key learnings from market research and create data-driven recommendations to address business objectives

Management Cadences: Facilitate and coordinate management cadences, including regular strategic reviews, ensuring effective communication and collaboration among leadership

Requirements:
  • With Bachelor's degree in Business Administration, Management, or a related field.
  • With 5+ years experience in a Corporate Strategy role.
  • With Strong organizational and program management skills.
  • With excellent communication and interpersonal skills.
  • With strong analytical and problem-solving skills. Proven experience in strategic planning and execution.
  • With Ability to work collaboratively in a cross-functional environment.
  • Familiarity with industry trends and market dynamics.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Référence  R0000013934
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