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ServiceNow Platform Architect

Warsaw | Flexible hybrid model | Reference 7831

Do you want to shape how ServiceNow is used across the enterprise to drive transformation? We are looking for a ServiceNow Platform Architect to join our CIT team in Warsaw. In this role, you will take a key role in shaping and governing the ServiceNow architecture in a greenfield environment, with direct influence on how the platform is built and evolves across the organization.

You will design scalable cross-module solutions and drive standards, governance and best practices across the platform, ensuring a secure, compliant and future-ready setup in a regulated environment. You will work closely with the Platform Owner and Enterprise Architecture as part of a structured design authority, playing a central role in building a strong and sustainable platform foundation in a complex enterprise landscape.

What You Will Do

• Accountable for the overall stability, performance and security of the ServiceNow platform.
• Ensure the ServiceNow platform architecture aligns with business strategy and delivers secure, scalable and future-ready solutions.
• Define and maintain the long-term technical platform roadmap release plan.
• Identify opportunities to maximize value from ServiceNow investments and improve service delivery through automation and standardization.
• Define platform and data architecture standards, patterns and documentation, ensuring design consistency and data integrity across the platform.
• Guide teams through solution design, technical delivery and environment strategy, ensuring alignment with architectural standards.
• Enforce technical governance across the platform through defined standards and design authority practices.
• Design cross-module solutions across ITSM, CMDB, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end-to-end consistency and overseeing integrations.
• Define and own the CMDB and service modelling strategy (CSDM), and oversee CMDB health.
• Act as a trusted advisor by translating business requirements into effective ServiceNow solutions and clearly communicating architectural decisions and trade-offs to technical and non-technical stakeholders.
• Drive solution direction in close collaboration with the Platform Owner and Enterprise Architect, ensuring alignment with governance, security and overall platform strategy.

What You Bring

• Bachelor's degree in Computer Science, IT or a related field, or equivalent practical experience, ideally within regulated enterprise environments.
• Over 8 years of hands-on ServiceNow experience in complex organizations with demanding compliance and audit requirements.
• ServiceNow certifications such as CSA, CAD, CIS ITSM - mandatory.
• Strong understanding of ServiceNow implementation strategies and best practices.
• CIS CSM, CIS GRC, CIS SecOps - preferred.
• CTA or CMA certifications - preferred.
• Experience with AI - a strong plus.
• Experience with Git - preferred.
• Proven ability to design secure and compliant integrations, as well as enterprise-scale workflows.
• Experience designing CMDB models integrated with BMC Discovery in complex enterprise environments and governance frameworks - preferred.
• Ability to contribute to Design Authority reviews, ensuring alignment with enterprise architecture, governance and platform strategy - a strong plus.
• Experience in highly regulated environments - preferred.
• Fluent English communication skills (written and spoken). German language skills - preferred.

If you have any questions, check out our FAQ page or call Agnieszka Leputa at +48 538 562 645

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods Whether through scrum or design thinking,
we solve exciting tasks together in teams.