We are looking for an experienced and motivated ServiceNow Administrator to join our team and contribute to the design, development, configuration, and implementation of scalable solutions on the ServiceNow platform. The successful candidate will partner with business and technical stakeholders to deliver high-quality solutions that support organizational objectives, improve operational efficiency, and enhance the overall user experience. This role also requires the effective use of AI tools and AI-enabled capabilities, where relevant, to strengthen development productivity, solution quality, analysis, troubleshooting, and delivery outcomes.

Location: Poland, remote

Responsibilities:

• Develop and implement ServiceNow applications and modules in accordance with business requirements.
• Customize and configure ServiceNow applications, workflows, forms, and reports.
• Develop and maintain ServiceNow workflows, catalog items, business rules, UI policies, customer metadata uploads, implementation of new modules, system enhancements, and script includes.
• Perform ServiceNow administration activities, including user management, role management, and security configuration.
• Conduct testing, debugging, and troubleshooting of ServiceNow applications and integrations.
• Maintain up-to-date knowledge of ServiceNow releases, features, and leading practices.
• Analyze customer requirements and translate them into effective ServiceNow solutions.
• Investigate and resolve defects reported by end users and backend users.
• Perform data fixes across instances and support implementation updates and defect resolution.
• Leverage AI tools and AI-enabled capabilities, where appropriate, to support solution design, development, analysis, troubleshooting, automation, and productivity improvement within ServiceNow delivery activities.

Requirements:

• Bachelor's degree in computer science, Information Technology, or related field.
• A minimum of 3 years of experience as a ServiceNow Developer - MUST.
• Strong knowledge of the ServiceNow platform and its modules, including Customer Service Management (CSM), IT Service Management (ITSM), Case Management, Account Management, Incident Management, Change Management, SLA Management, Service Catalog Management, and ACL Management - MUST.
• Proven track record working for a Born in the Cloud or Cloud-Native technology company - Must have
• Experience with Enterprise IT Operations Management (ITOM) and Community - An Advantage.
• Experience in portal development - An Advantage.
• Hands-on experience working with AI tools or AI enabled capabilities that support and enhance ServiceNow development activities, including development, automation, analysis, troubleshooting, or productivity improvement - MUST. Experience with ServiceNow AI capabilities and modules, including Now Assist, is considered An Advantage.
• Proficiency in ServiceNow scripting, including JavaScript and Glide API, and platform customization - MUST.
• Experience with ServiceNow workflows, including Workflow Editor and Flow Designer, as well as business rules, UI policies, and catalog development - MUST.
• Strong understanding of ServiceNow administration, including user management, role management, and security configuration.
• Familiarity with ServiceNow integration methods, including REST, SOAP, MID Server, and APIs - MUST.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and team members.
• Fluency in English - MUST.
• Demonstrated ability for self-learning and continuous professional development.
• Excellent organizational and time management skills.
• A proactive, customer-oriented approach and the ability to work effectively as a team player.
• ServiceNow certifications, such as ServiceNow Certified Application Developer and ServiceNow Certified System Administrator, are considered an advantage.

We offer

• Opportunity to design and develop complex integration solutions
• Stable employment - permanent job contract
• Flexible working hours to help you keep the work-life balance and find time for your hobbies
• Partnership approach & communication respecting individual needs and employee development plan ideas
• Possibility to gain professional experience and learn from global industry experts
• Stable project & diversified working environment
• Periodical events and contests for employees (business runs, paintball, etc.)
• Private medical healthcare & Multisport card
• IT-specific, friendly dress code that you will become a fan of
• Attractive employee referral program and bonuses

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Please send your resume in English.

We Are

Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.

The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.

With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.

Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.

Your Recruitment Journey

We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:

Apply

Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.

1

Review

Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture

2

Interview

This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens

3

Offer

If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape

4

Onboard

Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead

5

Disclaimer

Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com.