The Head of Life and Health Operations joins a leading financial institution to oversee the management of life and health insurance operations. The role is vital in ensuring operational efficiency and compliance, supporting the organisation’s strategic growth and regulatory adherence.

About the Company

[Limited data provided — review with hiring manager before publishing].

Role Overview

The Head of Operations - Life and Health is responsible for ensuring that on-shore and off-shored processing meet KPIs, SLAs, and all global and local procedures. The position involves managing the consolidation of operations for efficiency, addressing process gaps, and supporting transformation initiatives. Success in this role is measured by operational performance, regulatory compliance, and stakeholder management across internal and external providers.

Key Skills & Experience

• Manage the delivery of products and services to customers aligned with business strategy
• Lead process re-engineering and change management initiatives
• Develop and execute strategies to drive operational excellence and customer service
• Oversee performance metrics and financial measures for insurance operations
• Manage relationships with internal and external service providers

Nice to Have

[Limited data provided — review with hiring manager before publishing].

Key Responsibilities

• Ensure processing complies with KPIs, SLAs, procedures, and guidelines
• Oversee consolidation of operations to optimise efficiency
• Lead remediation of control and process gaps in line with audits and regulatory requirements
• Support ongoing business growth, transformation, and IT projects
• Manage relationships and performance reporting for service providers

Requirements

• Extensive operations experience in Life insurance business, particularly in new business or policy servicing
• Industry knowledge with strengths in insurance operations, systems, and organisation
• Proven experience in large projects and performance measurement
• Track record of process re-engineering, change management, and working in a matrix organisation
• Strong communication, leadership, and risk management skills
• Right to work in the specified location

If you have the relevant skills and experience, please apply with an updated CV.