Job Description




DAILY DUTIES AND RESPONSIBILITIES




1. Post and Fax

• Daily receipt, sorting, distribution, collection and despatch of Royal Mail, DX and other deliveries


• Preparing Royal Mail manifests using Click & Drop and OBA


• Scanning Co Sec mail and forwarding, liaising with Co Sec team regarding any queries


• Booking courier services, local, national and international


• Local hand delivery and collection of mail


• Distribution of incoming faxes


• Ascertaining originators of un-referenced mail by database search or issue of email notice

2. Reception/Meeting Rooms

• Provide reception cover as required, in agreement with line manager


• Review Eptura and liaise with the reception team to ensure correct set up of meeting rooms


• Prepare beverages and deliver lunches to rooms at booked times


• Liaise with Reception to ensure rooms are cleared promptly and rearranged to standard set up


• Ensure rooms are stocked with stationery


• Assist with the set-up of IT/AV for meetings


• Daily AV checks in meeting rooms

3. Reprographics

• High volume copying, printing, scanning, collating and laminating of documents


• Binding documents for internal and external issue and for presentations


• Ensuring all documents are quality checked and returned within agreed customer timescales


• Providing 'first line' fault finding capability on all MFDs


• Calling out engineers to MFDs as and when required and recording outcomes


• Replenishing paper stock and replacing toners at MFDs throughout the office


• Arranging printing and copying with external providers within customer specified timescales


• Ordering and distribution of stationery and maintenance of office stock levels


• Production of name badges for onsite seminars

4. Health, Safety and Environment

• Ensuring that the office is tidy and delivered items are cleared away promptly


• Carrying out office inspections, completing forms and helping to resolve issues


• Assisting with the co-ordination and control of contractors, including completion of authorisations etc


• Reporting and recording of accidents and near misses


• Monitoring the correct use of waste and recycling facilities, highlighting issues to line manager


• Participation in other safety and environmental related activities as directed by line manager

5. New Starts and Internal Moves

• Carrying out health and safety and/or facilities inductions for new starts


• Liaising with line manager, HR and IT to assist with the requirements for new starts and leavers


• Assisting with all internal moves, including liaison with service providers and internal business units, arranging crates, printing labels, updating plans/staff lists and porterage


• Be familiar with security pass set up and the procedures for issue of cards to new starts and have cards programmed for our needs


• Arranging print card for new starts

6. General Workplace Operations

• Production and updating of internal signage


• Responding to general requests from staff & partners (maintenance, porterage etc.)


• Providing support with general office administration, including the processing of invoices and name/desk plates


• Assisting with ordering of office equipment and furniture as required


• Ordering and distribution of catering consumables as required


• Operation and maintenance of the water bottling machine, ensuring supply of fresh water for all meetings and events


• Participation in business continuity activities and upkeep of equipment and staff lists


• Provision of management information as requested by line manager


• Identifying opportunities for process improvement


• To undertake other duties as reasonably required by line manager

Person Specification




Qualifications

• Educated to GCSE or equivalent, including maths and English

Relevant Experience

• Relevant experience of working in an office environment within a similar professional services environment


• Experienced in a customer service/partnering environment; highly customer-focused

Key Skills

• Ability to work both as part of a team and unsupervised


• Good communication skills


• Ability to work under pressure


• Ability to use PC based departmental systems effectively

Personal Qualities / Behaviours

• Good attention to detail


• Highly motivated with a 'can-do' approach towards all given tasks


• Adaptable to work in other areas of Facilities operations


• Understanding of privacy and confidentiality