Claims Case Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Reporting To: Jasmine Davies

Description

Join Our Dynamic Team at Davies!

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here's why you'll love being part of our family:

Valued and Supported:

You're not just an employee; you're a vital contributor. We appreciate your unique skills and perspectives, and we're committed to your growth.

Perks Galore!:

Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself-you've earned it!

Time Off:

Enjoy 25 days vacation (and the option to snag up to 5 extra days each year!). Work-life balance? We've got you covered.

Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.

As a Property Claims Manager based in Bolton, you'll be the hero behind the scenes.

Key Responsibilities

Here's what your day will look like:

Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.

Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).

Third-Party Wizardry: Managing suppliers? You've got this! Drive cases to settlement while balancing service, cost, and time.

Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.

Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You're the claim whisperer.

Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.

Team Player: Positive vibes, great teamwork, and a culture that feels like home.

Skills, Knowledge and Expertise

How We Measure Success:

SLA Performance: You'll ace it.

Phone Audit: Your phone skills? A+

Lifecycle Metrics: You'll own them.

Audit: No breaches here.

PDR Forms: Completed and shining.

Team Performance: You're the MVP.

Requirements:

Relevant Claims Experience

Good Customer Service Skills

Time Management Wizardry

Interpersonal Charm

Ready to make an impact? Apply now and let's create something extraordinary together!
#INDUKI

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension matching contribution model with the following contribution rates:
  Employee 1.5%, Employer 2%
  Employee 3%, Employer 3%
  Employee 5%, Employer 5%
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Refer a Friend
• Cycle to Work Scheme
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include holiday purchase