Specialist Pre Litigated File Handler




Department: Claims Management




Employment Type: Permanent - Full Time




Location: Liverpool




Description



The file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of GBP 200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.




Key Responsibilities

• To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims

• Specialist criteria may include but is not limited to:



- Fatalities and serious injuries



- GDPR, defamation and PR sensitive claims



- Multi Defendant claims



- Policy coverage issues



- Any claims as agreed with the client

• Maintain accurate data on relevant case management system

• Comply with set client SLA's

• Ensure quality service standards and productivity levels are maintained to a high standard

• Allocate new claims and set strategies

• Carry out supervisory tasks appropriate to level

• Assist with training and mentoring team members

• Undertake appropriate additional tasks provided by the Team Leader

• Attend Client review meetings and assist with client project work where applicable




Skills, Knowledge and Expertise

• Minimum 5 years claims handling and casualty experience

• Experience dealing with quantum up to GBP 100k

• Significant experience dealing with specialist claims with complex liability and quantum issues

• Excellent attention to detail

• Strong communication and negotiation skills

• Effectively prioritises workload

• Experience providing training or mentoring and supervising




Benefits

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Family Cover Private Medical Insurance (Bupa)


• Simply Health Care Cash Plan


• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death in Service


• Critical Illness Cover


• PHI/Income Protection (Private health insurance)


• Pension Contribution based 5% Employee / 3% Employer


• Employee Resource Groups


• Employee Volunteering Programme


• Cycle to Work Scheme*


• Tech Scheme*


• Season Ticket Loan*


• Gym Flex*


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

* after successfully completing probation