Vacancy details




Job Profile



Lockton - Experienced Professional




Title



Marine - Account Handler




Description

• Act as a primary point of contact for clients, managing day-to-day enquiries and correspondence.


• Build and maintain strong client relationships through proactive communication and service excellence.


• Manage straightforward policy renewals and placements and support more complex renewals and placements as required.


• Build and maintain effective relationships with insurers, underwriters, MGAs, Lloyd's syndicates and international markets.


• Produce market submissions, renewal reports, and supporting statistics to facilitate successful placements.


• Support renewal planning and placement strategy development.


• Prepare and issue quotations, endorsements and renewal documentation accurately and within agreed service standards.


• Produce and maintain Market Reform Contracts (MRCs) for both renewal and new business placements.


• Ensure all documentation is completed accurately and right first time.


• Maintain service and compliance KPI standards and contribute to continuous improvement initiatives.


• Effectively manage assigned workloads and renewal pipelines.


• Take ownership of credit control for allocated accounts, proactively pursuing outstanding premiums and minimising bad debt.


• Utilise key broking systems and Microsoft office applications


• Assist with training colleagues on systems and best practices where appropriate.


• Ensure all activities comply with FCA requirements, company policies and internal governance procedures.


• Support successful QA and QAFA review outcomes through accurate record keeping and documentation standards.


• Contribute positively to team culture and foster collaborative working relationships.


• Participate actively in team meetings, sharing ideas and identifying opportunities for improvement.

Candidate Profile

• Experience in marine insurance broking, account handling or client servicing.


• Working knowledge of marine insurance products and coverages.


• Strong attention to detail and commitment to documentation accuracy.


• Experience producing insurance documentation, endorsements and renewals.


• Strong organisational and workload management skills.


• Excellent communication and relationship-building skills.


• Ability to work effectively with clients, insurers and internal stakeholders.


• Understanding of compliance and regulatory requirements within insurance.


• Experience working with Lloyd's and London Market placements.


• Understanding of MRC preparation and policy wording construction.


• Experience supporting complex renewals and placement strategies.


• Knowledge of sanctions compliance and international marine insurance requirements.

About The Position



To provide exceptional client service and technical support across marine insurance accounts The Account Handler acts as a key point of contact for clients and supports the successful placement and retention of business through effective account management and market engagement.