Vacancy Name
Delivery Lead - International Offices

Vacancy No
VN2218

Employment Type
Permanent

Duration
N/A

Location City
Manchester

Location Country
United Kingdom

Company Description
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description
The Offshore Lead will be responsible for implementing and managing the firm's offshore operating model to support scalable growth and operational efficiency. The role will initially focus on transitioning work away from third-party providers into owned offshore entities, building robust onboarding and operational processes and ensuring offshore operations align with business standards. The successful candidate will act as the key liaison between the business and offshore teams, ensuring offshore capabilities are embedded effectively. The longer-term objective of the role will be to drive the broader adoption of offshoring across the business.

Key Responsibilities
Offshore Operations
• Support the development and implementation of policies, procedures and governance frameworks relating to the use of offshore resources across the business.
• Drive the transition of work from third-party outsourcing providers into internal offshore teams.
• Liaise with offshore offices to allocate suitable offshore resources aligned to business needs.
• Build scalable operational processes to support the smooth integration and ongoing management of offshore teams.
• Support the wider business in increasing the effective and efficient use of offshore teams.

Process Development & Continuous Improvement
• Work with our IT team to ensure effective systems and support for offshore offices.
• Partner with the People team to ensure an efficient talent acquisition and onboarding process.
• Work with our digital accountancy solutions team on process and workflow development.
• Create streamlined workflows and operational standards that ensure offshoring processes are efficient, consistent and minimally disruptive to the business.
• Establish clear service standards, communication protocol and escalation procedures between onshore and offshore teams.

Transition & Change Management
• Manage end-to-end transition activities relating to the migration of work from third parties to offshore owned entities.
• Coordinate with key stakeholders to ensure transitions are delivered effectively, within agreed timelines and with minimal operational disruption.
• Monitor transition performance, proactively obtain feedback and implement corrective actions where required.
• Proactively encourage adoption and engagement across the business. Data & Reporting • Develop and maintain reporting frameworks to monitor offshore utilisation, performance, capacity, service quality and uptake rates.
• Produce regular MI and reporting packs for senior stakeholders, tracking operational performance, transition progress and any issues/risks.
• Support data-driven decision making by identifying trends, opportunities and areas for improvement while ensuring reporting aligns with governance standards.

Stakeholder Management
• Build strong relationships with internal stakeholders, offshore teams and senior leadership.
• Act as a central point of coordination for offshore operational matters.

Key Requirements
Experience managing or supporting offshore operations, outsourcing or shared service environments. Strong process improvement and operational design experience. Strong stakeholder management and communication skills. Experience managing transitions or change programmes. Awareness of governance and information security principles. Strong stakeholder management and communication skills and the ability to work cross-functionally with other support teams.
• Organised, proactive and able to manage multiple priorities simultaneously.
• Strong attention to detail with the ability to manage, analyse, and manipulate data effectively

Additional Requirements
n/a

Model
Hybrid

Salary
Competitive

Benefits
Benefits
• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme - 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental
*subject to exceptions and business needs