Title: RS Local - Branch Manager

Location: Birmingham

An exciting opportunity to support in leading, shaping and delivering a RS Local Branch (face-to-face, telephony, email, web, social) customer contact channels and provide a seamless service for commercial activities, driving customer experience, growth, and margin. To drive a profitable branch that is efficient and effective.

The Branch Supervisor is a key operational leadership role within RS Local. The position exists to ensure that the Birmingham branch continues to operate effectively whilst the Branch Manager manages multisite operation.

The Branch Supervisor is responsible for supporting the effective day-to-day running of a RS Local Branch, ensuring operational performance, team coordination, customer service standards and resource planning are delivered consistently.

The Branch Supervisor will support by acting as the operational lead and first point of escalation for colleagues and customers when the Branch Manager is not on site.

What you will be doing:

• Manage daily branch routines, standards and operational processes
• Ensure orders, collections, deliveries, stock movements and customer requirements are handled accurately and on time
• Monitor branch workload and ensure tasks are prioritised effectively
• Support stock accuracy, availability, replenishment and housekeeping standards
• Ensure compliance with RS processes, health and safety requirements and local operating procedures within the OPEX
• Identify operational issues and escalate risks or barriers to the Branch Manager
• Support continuous improvement activity within the branch

• Coordinate daily team activity and ensure colleagues understand priorities.
• Act as the first point of support for branch colleagues.
• Support colleague performance through regular feedback, coaching and guidance.
• Help to build a positive, professional and customer-focused team environment.
• Support onboarding and training for new colleagues.
• Identify development needs and share feedback with the Branch Manager.
• Manage day-to-day conduct, attendance and performance concerns in line with company policy, escalating where required.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Experience in a branch, operational, service or customer-facing environment.
• Solid commercial acumen to support the growth targets of the branch and BM
• Strong day-to-day people management capability.
• Good planning and organisational skills.
• Ability to prioritise workload in a fast-paced environment.
• Confidence in handling customer and colleague escalations.
• Strong communication and influencing skills.
• Understanding of stock, service, logistics or branch operations.
• Ability to work independently when the Branch Manager is not on site.
• A practical, hands-on approach to problem solving.
• Commitment to safety, compliance and customer service.

We are RS Group.

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues, and communities - to solve problems.

We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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