Company Description




Job Description




The Role

• To achieve an annual gross profit target from every allocated customer, negotiating and agreeing terms, which maximise the return on the resources, employed.


• The internal Salesperson - will also be responsible for identifying opportunity and establishing new Business to ensure ongoing growth of the customer base and gross profit generation.


• Meet or exceed the gross profit target from each allocated customer.


• Carry out pro-activity to all allocated customers ensuring ongoing activity gross profit generation and retention is achieved.


• Obtaining (prompting) enquiries from allocated customers.


• Regularly review allocated customers with External Sales or Sales Manager or SCM identifying the future tactics to secure or develop the business.


• Maximise gross profit generation


• Monitor, measure and implement strategy to ensure gross profit targets for each customer are achieved


• Negotiate payment terms with allocated accounts to try to improve the return on investment.


• Achieve the product targets set for each allocated customer.


• Identify available split by product for each allocated customer.


• Review results monthly, identifying tactics to develop the full potential.


• Explore, identify and action opportunity for additional products


• Explore, identify and action opportunity for value added profit generation


• Control stock levels of customer special items within the limits agreed.


• Agree call off orders in writing with an end date for final delivery.


• Regularly discuss and review with customers any contract calls off orders rescheduling with suppliers where necessary.


• Minimise investment without compromising service levels


• Explore and identify supply partnerships to maximise profit generation


• Respond to all customer enquiries in a professional manner and within the timescale agreed.


• Quoting customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference.


• Sourcing material to satisfy orders or enquires within the timescales agreed.


• Following up previous quotations in an organised manner converting into order or establishing and recording the reasons why lost.


• Follow up and close out all enquiries outstanding at the end of each day to order receipt or lost order stage.


• Administer all customer orders efficiently and accurately


• Ensure purchase orders are progressed with suppliers to ensure customer's orders are delivered on time.


• Entering customer's orders into the computer system promptly and accurately.


• Place purchase orders, negotiating professionally.


• Enter purchase order details promptly and accurately into the computer system


• Resolve all customer complaints promptly (or refer immediately to line management) raising necessary paperwork without delay.


• ensure customers are notified immediately of any discrepancy to the order or delivery schedule


• Obtain and retain in organised manner relevant up to date market information e.g. price movements, AAF trends, lead times, sourcing information, customer information etc.


• Complete and keep accurate sales activity records


• Identify and establish new customers either by geographical region, market sector or product portfolio


• Manage pro - activity to establish new customers to increase customer base and gross profit generation on an ongoing basis


• Insure new customers are credit worthy or are able to satisfy payment criteria


• Ensure potential customer fit our product and service portfolio ensuring our services are offered in a clear and unambiguous manner


• ESSENTIAL SKILLS


• Selling


• Pro-actively seeks out opportunities.Adopts different sales tactics as necessary.


• Able to build relationships, adapting self to different personalities.


• Negotiating


• Uses 'trade offs' when buying and selling to achieve the best return on investment.


• Communication


• Communicates information clearly


• and listens activity.


• Administration


• Understands the computer system and works within the Company's procedures.Enters orders Accurately and on time, recording customer information in an organised manner


• Numeracy


• Can quickly and accurately convert, manipulate and translate figures, presenting these in a form required and understood by the customer.

• Has an up-to-date knowledge of all standard products, including basic grades, specifications, finishes and suitability for various applications.


• Basics of ROI


• Understands how stock and payment terms affect ROI.